Knowledge base

SIDES Videos

In addition to our extensive Help Center, you can also find product videos, tutorials, and much more from SIDES on YouTube. Just take a look.

Recent Articles
Uber Eats menu synchronization
To improve usability, we have revised the navigation structure. It can be switched via "Activate new navigation" in the dashboard. As part of this update, some terms have been adjusted and navigation items reorganized. This entry already uses the ...
Release Notes Version 1.2.294 – September 09, 2025
Please note that the rollout may take up to 10 business days, as the release will be deployed in stages to ensure stability. New features Administration area Payment methods: Starting with this version, a small fee will be automatically added when ...
Release Notes Restaurant POS App 0.9.50 – August 29, 2025
Bug Fixes Print queue: Fix to resolve an issue that caused the print queue to terminate. Printing process: Stability improvements in the printing process.
Release Notes Webshop Version 6.8.0 – September 1, 2025
✨ New Features & Enhancements Exciting new capabilities and improvements to boost efficiency and customer satisfaction. Customization & Branding You can now upload a custom background image for the item list loading screen via a shops theme settings. ...
Release Notes Webshop Version 5.8.0 – July 29, 2025
✨ New Features & Enhancements Exciting new capabilities and improvements to boost efficiency and customer satisfaction. User Experience & Accessibility Improved the way minimum order values are displayed in the shopping cart, making it clearer for ...

Popular Articles
View/Usage
Here is a brief overview of how the Kitchen Manager works: To use the Kitchen Manager, first, log in to the simplypos.de interface and select Kitchen Manager here. In the next step, select one of the created workstations (these are configured under ...
Selfservice(-terminal) ("in the POS cash register") (EN)
Calling up the self-service terminal The self-service terminal allows your customers to place their orders directly at a terminal. This should be placed in a clearly visible area in the entrance area. In order for you to use the terminal, it must be ...
Communication log
After an email account (by a SIDES employee) has been created and set up in the Admin --> in the category "Store" --> at the category sub-item "Store-wide settings" --> in the tab "Email account" (at/for/with "Sendgrid") (and in the category "Store" ...
Q: The driver app does not show the location of the driver. What can I do?
To resolve the issue, please follow these steps: Log out the driver: Log the driver out of the app. Restart the phone: Restart the device to fix any potential connection or software issues. Log the driver back in: After the restart, log the driver ...
Vehicle types
To add a vehicle type, click on the "Vehicle types" subitem in the "Vehicles" category. There you click on the button "ADD VEHICLE TYPE" in the upper left corner. Active: Here you can select whether the vehicle type should be treated as active at the ...