Merchant account settings

Merchant account settings

What
In the Merchant Account Settings, you can set up and manage your merchant account for payment processing.

Where
Admin: SIDES Pay > Merchant account settings.



Introduction

Under "Merchant account settings", you manage the merchant accounts through which payments are transferred to a payment provider and payouts are processed. You can view, search for, and edit existing accounts and, depending on your permissions, create, deactivate, or delete new merchant accounts.

The payment service provider SIDES Pay (Stripe) is available for merchant accounts. Various payment methods can be connected and used via SIDES Pay/Stripe.


Create a new SIDES Pay/Stripe merchant account

1. Log in to the Admin.
2. Navigate to "SIDES Pay" and click "Merchant account settings".




3. First, select the desired "Store" at the top. The list will then display the merchant accounts for this store.
4. Click "Add".




5. Complete the form:
- 1 - Enter any description
- 2 - Select the payout method
- 3 - Add branding, logos, and colours

Check that the information is correct.







6. Click " Save". The data will be transferred. This may take a moment, and you will be redirected automatically.

7. Follow the prompts on connect.stripe.com.
Providing a mobile phone number is strongly recommended.




8. Enter the code you received on the next screen:




9. Continue completing the form and enter your date of birth.




10. Select your line of business and enter your website, if available.




11. Review the information.
Additional supporting documents may be required.
a. If additional supporting documents are required, click "Update".




This screen shows the list of required supporting documents.




b. Proof of identity:
Accepted documents:
i. Driving licence
ii. Identity card
iii. Passport





c.  Proof of residential address
Accepted documents:
i. Registration certificate
ii. Utility bill
iii. Bank statement
iv. Loan account statement
v. Official document




12.  Review the information and click "Submit".




13. Once the process has been completed, you will be redirected to the SIDES Admin.




Merchant account overview

The overview displays all merchant accounts for the selected store. You can narrow down the list using the search function, alphabetical filter, and status filters.

The following actions are available, depending on the merchant account:

Import: A shared account can be imported using a code. To do this, click "Share account" on the original merchant account and copy the generated code. Then select the desired target store in the merchant account overview and click "Import". Enter the code and confirm by clicking "Import".

Additional buttons:
  1. Login to Stripe: Opens the account directly with the respective payment provider.

  2. Current verification status: Displays the current verification status of the account.

  3. Payout list: Displays the payouts that have been made so far.

  4. Edit: The account can be edited here.

  5. Commission settings: The commission settings can only be edited by a system administrator.

  6. Share account: Generates a time-limited sharing code that can be used to share the account with other stores.

  7. Notifications: Displays relevant messages and information about the account.

  8. Delete: Deletes the account. Caution: Deletion cannot be undone. After deletion, no further payments can be processed through this merchant account, and no payouts for previously processed payments can be made. If the account may be needed again later, it should be deactivated instead.

  9. Activate/Deactivate: Activates or deactivates the account. Caution: Do not deactivate or delete a merchant account while payments or payouts still need to be processed through it.