Order forwarding

Order forwarding

If you would prefer to process or log orders (also) in another software, or something similar, this is possible via the "Order forwarding".

However, a corresponding account must first be created for this.

This can be done at the following location: In the Admin --> in the category "External Services" --> under the category item "Order forwarding"

Here you can choose between different options or providers/softwares.

The processes/required data to be entered in the fields can vary depending on the selected variant.

As examples here are two variants:

"Add forwarding to external POS system":

"Add forwarding by e-mail":


Forwarding by e-mail can be useful/meaningful, for example, if a "partner" is to receive a notification for each order and thus also has an overview of the orders outside the system or can also view them subsequently. For this purpose, the store/franchise owner (or any other admin) or the partner itself must enter the corresponding desired e-mail address here.

It is also possible to filter the forwarding of mails so that, for example, only orders from certain order entry channels or delivery portals are forwarded. This can be set with the switches at the bottom at "Additional filters".

If you want all types of orders to be forwarded, you don't flip a switch as it says in the admin. If only something specific is to be forwarded, the corresponding switch is flipped - orders regarding switches that are set to "yes" will then be forwarded, all others will not. If all switches are activated, all orders will be forwarded as well.

An instruction on how to set up a Ghostkitchen order forwarding can be found here: https://support.simplydelivery.de/portal/en/kb/articles/ghostkitchen-setup.