Update for You – Summary of Today’s Cloudflare Incident
Hi,
we want to update you regarding the Cloudflare outage that affected our system earlier today.
What happened:
On 18 November 2025, Cloudflare reported a global network issue affecting many online services.
The disruptions started around 11:48 UTC, causing worldwide connectivity and performance problems on platforms relying on Cloudflare (CDN, DNS, security, proxy).
As our infrastructure also uses Cloudflare, some parts of our system were temporarily unavailable or slower.
Impact for you:
You may have experienced delays, interruptions or limited access during the incident.
We monitored the situation continuously and confirmed that the root cause was entirely on Cloudflare’s global network.
Current status:
We will keep updating you as soon as Cloudflare confirms that the issue is fully resolved.
Thank you for your patience.
Best regards,
Your SIDES Team
Related Articles
SOCP Update
This guide describes step by step how to install SimplyDelivery Cloud Print (SOCP) on a Windows computer. The installation is required to ensure that orders are correctly transmitted to the connected printers. 1. Dashboard Log in to SIDES Admin and ...
How do I update my phone number, email address or company details on the webshop?
Quick solution You can manage your contact details, such as phone number and email address, in the store settings under the legal information section. Steps: In the SIDES Administration, go to Store management > Stores. Click the Edit (pencil) icon ...
SOTA Update 2026
SOTA (Caller ID Recognition) The “SOTA SSL certificate” has been renewed. This article explains how you can implement it quickly and easily. There is fundamentally no security risk in the communication from your computer or browser. By installing the ...
Start page in Webshop version 2
What The webshop start page displays product recommendations, start page vouchers, store information, a promotion for the customer account, favorites, recently placed orders, information about the loyalty program, as well as tiles for social media ...
Upgraded technical infrastructure, new user interface, and license management
Over the next few weeks and months, we’ll be transitioning both the Administration and POS areas to a new, unified design—step by step. At the same time, we’re introducing enhancements that will make SIDES even more user-friendly. Below you’ll find ...