Signature service provider (TSE) (TSE activation)
The activation is carried out by the respective store operator or the selected franchise contact persons.
This triggers a legally binding and paid order! If the TSE is commissioned, a monthly fee of 10€ applies.
Step-by-step activation
( For customers in Austria, a few additional steps are required beforehand!)
1. In the store list, there is a new button "Signature service provider".
1. In the store list, there is a new button "Signature service provider".
2. On the following screen, select "Deutsche Fiskal (TSE)".
3. Here, you can review your tax identification number and, if necessary, update it.
4. On the following screen, the store operator must type "ok" to activate the paid order for a TSE - this automatically starts the setup of the TSE.
The view will then change to a refresh button. The setup can take several minutes, the page can also be left and accessed again at a later time.
Once the TSE has been set up, this will be indicated with a green check mark.
If a red button is displayed under the ERS status, it must be clicked to register the cash register.
Receipt printing
The placeholder (%QRFiscalSignature%) can be used as usual. If the TSE is activated and the placeholder is not used, the signature will automatically be printed at the end of each receipt. Custom-made templates must always be checked for HTML validity, as the template could shift, for example. The signature will always be printed once the activation has been completed.
By moving the placeholder on the respective print template, the position of the signature can be changed at any time.
The printing of the signature is required by law and is not negotiable. Therefore, it cannot be removed from the receipt. Setups where kitchen receipts are printed as invoice receipts or invoice receipts are used for other purposes must accommodate this requirement or adjust their setup accordingly.
By moving the placeholder on the respective print template, the position of the signature can be changed at any time.
The printing of the signature is required by law and is not negotiable. Therefore, it cannot be removed from the receipt. Setups where kitchen receipts are printed as invoice receipts or invoice receipts are used for other purposes must accommodate this requirement or adjust their setup accordingly.
Business closure/termination
If stores terminate their contract or close their business, the TSE must be deactivated, otherwise the fee will continue to be charged.
The same applies to every new store that uses our system as the master POS, a TSE must be used without exception. If the TSE has already been activated for a new store but the opening has been postponed, the fee must still be paid from the day of activation.
The same applies to every new store that uses our system as the master POS, a TSE must be used without exception. If the TSE has already been activated for a new store but the opening has been postponed, the fee must still be paid from the day of activation.
Signature errors
If the signature cannot be printed, any errors must be reported directly to support@get-sides.de. We will review the existing error messages and provide feedback as soon as possible regarding any existing global issues with the service provider.
All errors are stored as events in the GoBD log and can be viewed there at any time. Therefore, orders with a faulty signature do not necessarily have to be re-entered. It only needs to be verified that a log entry exists for each affected order so that it can be provided as evidence in the event of an audit.
All errors are stored as events in the GoBD log and can be viewed there at any time. Therefore, orders with a faulty signature do not necessarily have to be re-entered. It only needs to be verified that a log entry exists for each affected order so that it can be provided as evidence in the event of an audit.
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