Kitchen processing of cash payments at the self-service terminal after completion of payment

Kitchen processing of cash payments at the self-service terminal after completion of payment

What
With this setting, cash orders at the self-service terminal (SOT) are only sent to the kitchen manager and printed after the payment process has been completed, so that only fully paid orders appear in the kitchen.

Where
Admin: Store > Stores > Edit > Settings > Kitchen manager > Self-service terminal orders are only displayed on the kitchen manager and the kitchen receipt is printed once they have been paid and have an invoice number.


With this setting enabled, self-service terminal (SOT) cash orders will only be sent to the Kitchen Manager and printed on a kitchen receipt after payment is completed.

This ensures that only fully processed and paid orders reach the kitchen.


Activate setting

1. Navigate to Admin: Store > Stores.
2. Select a store and click on "Edit".








3. Click on "Settings" and then on "Kitchen manager" to go directly to the "Kitchen manager" section.





4. Activate the setting "Self-service terminal orders are only displayed on the kitchen manager and the kitchen receipt is printed once they have been paid and have an invoice number" by setting the switch to "Yes".





5. Click on "Save" at the bottom.





Remember:
When the setting is activated:
  1. An cash order placed via the self-service terminal (SOT) will not appear in the Kitchen Display System (KDS) and will not be printed immediately.
  2. It must first be paid and processed under "Take out waiting for pick up" in the POS, under POS: Order overview > Take out waiting for pick up > Open order > Printing and billing or complete payment.
  3. Only then will the order be sent to the kitchen and printed.