View/use of kitchen manager

To use the kitchen manager, first log in to the admin interface.

There, the physical workstations, workflows, and (if applicable) an oven time must be configured for the respective store in its settings.

In addition, cross-store settings must be defined in the admin area, such as whether orders are processed as a whole receipt or as individual items, as well as whether identical items should be combined.

If individual item processing is disabled and identical items are set to be displayed as separate positions (toggle set to "yes"), the packer can already mark partially completed positions as packed at the packing station.

Only once the preparation stations have completed the full quantity of these multiple-item positions will their display change from greyed out to normal.

In this state, input is still possible.

To use the kitchen manager, first, log in to the simplypos.de interface and select Kitchen manager here.

In the next step, select one of the created workstations (these are configured under Admin > Kitchen manager > Workstation).

There are different workstations:

1. Kitchen monitor - is for the kitchen, there the orders can be tracked.
   
2. Customer monitor - is for the customers, there the orders can be seen, which ones are in preparation and which ones are already packed.
   
3. Packing station - all completed orders come to the packing station as the last step, there the individual items belonging to the order are packed.
   
4. Overview - The overall view displays all orders and their current status. Clicking in the top-right corner of an order opens the order number along with its associated items. Clicking on the workstation icon opens a window showing which items are being prepared at which workstation.

Description of general settings and filters

After logging into a kitchen monitor, the following buttons are visible in the footer area. Depending on the workstation, not all fields will be displayed.

Explanation of each symbol

Symbol	Function	Explanation
	Select Workstation	Here, a workstation can be selected and you can log out of the kitchen manager.
	Settings	Here are different design options for the kitchen manager possible (these are explained below) The settings change depending on the selected workstation.
	Sold out items	An input window opens where items can be marked as "sold out".
	Filter	The filters are color-coded to indicate which order entry channels are enabled. The individual icons are for the: Delivery Take out Counter sales (and self-service orders) Table sales and Staff sales Example: If you want to see only all table orders on the kitchen monitor, click on the other icons to change their color and leave only the table icon highlighted.
	Reset filter selection	Resets all selected filters to the default view.
	Invert filter selection	Reverses the current filter selection.
	Shopping cart	The icon with the shopping cart has a number in a red circle. This number indicates how many orders there are in total.
	Pre-orders	With the button Pre-orders, a window opens and the pre-orders are visible. In the small red display next to the button you can see how many pre-orders are available.
	Reset manual sorting	Resets the manually defined sorting to the default order.
	Undo last action	Restores the last completed order back to the monitor.
	Show/hide driver view	This button toggles the driver bar on or off to create more space in the view.
	Show legend	Opens the legend explaining the icons.
	Driver view	The driver view can be used to coordinate directly when the next driver will return from his tour and when the next order can be delivered. The display is divided into minutes. In combination with our driver app "Simply Drive", productivity can be increased here.

Settings

The following setting options are available in the settings.

Explanation of the individual setting options:

Setting options	Explanation
Select list view	Here you can switch between the pre-set tile view and the list view. Tile view: If desired, production can be started per order. This can be set in Admin > Store > Global store settings > Other settings > under Kitchen manager > Should the preparation time for each position be recorded individually for the kitchen manager? Yes/No. Otherwise, the preparation time is recorded for the entire order. The time is recorded for each position in the list view.   List view: All products can be started individually for production and there is a large start/finish button as well as brief statistics on orders received.
Reverse sequence	The order can be reversed only in the tile view. Then the orders are displayed from left to right or vice versa. The new order is added to the left or right side of the list according to the order sequence setting.
Number of columns	The number of columns can be regulated only in the tile view. Here the number of columns can be set from 1-8. Additionally, there is the possibility to display all columns (maximum 100 orders).
Acoustic signal for new order	Here you can set the acoustic signals. It is possible to choose between: No signal With every new order With every new order, if the list is empty. It is necessary to make sure that the monitors have integrated or external loudspeakers for the acoustic signals.
Font size selection	Here the different font sizes of the orders can be changed according to the needs. The different font sizes available are: Normal Small Very small
Hide inactive orders	Here you can hide or show the inactive orders as needed.
Hide customer address	Here you can show or hide the customer details, such as the customer address, for the orders by enabling or disabling the option as required.
Hide toppings	Here you can show or hide the toppings in the orders as needed.
Hide footer area	With this option, the footer can be minimized or maximized as needed. This increases the size of the order area. The footer can be maximized again after minimizing with a displayed blue arrow.

Kitchen monitor and packing station

1. The production of the individual products can be started via the respective Start button. Once the production step has been completed, the same button, which now says Done, can be clicked again to end the workflow.
2. If the articles have passed through the 1st station and are finished, the order lands in the next station depending on the defined sequence (this sequence is defined in the Admin under Admin > Kitchen manager > Workflow). At the next station, production can then be continued again via the start/finish button.
3. Once all defined steps have been completed, the orders are displayed in the packing station. This, like all other stations, is created as a workstation in advance in the Admin (Admin > Kitchen manager > Workstation). Make sure that this was started before the end of production because orders that have already been produced will not be displayed retroactively.
4. Once the order is packed, the Done button is clicked. The Packing List and Label buttons can be used to print the packing list and labels.
5. At the packing station, it is possible to switch between the different modes, which can be found in the settings option of the footer.
   Packing Station Mode:

1. Completed orders:
   The user can see only the completed orders in the packing station by setting the "Completed Orders" mode.
2. Started orders:
   By setting this mode, only the started orders will be displayed in the packing station.
3. All orders:
   In this mode, all orders, whether started or completed, are visible in the packing station.

1. By clicking on Done in the packing station, the process of manufacturing is completed and delivery can be started.

View from the kitchen monitor:

View from the packing station:

Note:
It is not recommended to refresh the browser tab to update the kitchen manager, as this may cause unexpected behavior.

In special cases, it may be necessary to access an order that has already been marked as packed again.
In such situations, the page can be refreshed shortly after the order has been marked as "completed".

Customer monitor

The Customer monitor screen is divided into three sections: Preparation, Please collect, and a Footer.

Explanation of each section:

Section	Explanation
Preparation	This section shows the list of orders that are in the preparation phase in the respective stations.
Please collect	This section displays all orders that have been completed.
Footer	The footer area of the customer monitor contains the setting and filter option. The filter option filters the orders by their type, e.g. delivery, Take out, etc. The settings option contains several functions such as changing font size, adjusting audible signals for new orders, and hiding or showing the footer area.

View from the customer monitor:

Functions summary  

The kitchen display system:

1. Displays each food item at the correct station, so each employee sees the appropriate product at the right time.
   
2. lets employees see how much time they have for each step.
   
3. informs employees about the processing status at other stations.
   
4. automatically displays delivery tours that can be driven together - with the auto dispatch feature of the driver app (set up in simplyadmin.de), they are even automatically assigned to a driver.
   
5. enables detailed evaluation of employee performance with the help of simplyadmin.de's "statistics tool" - this makes it possible to optimize delivery times and staff deployment.
   
6. lets customers optionally see the processing status of their order, if you as a store also have a webshop with us and/or at least one customer monitor in your restaurant (this must also be set up beforehand).

List view:

Display of the associated dishes. Clicking on the icon opens a list with details of the associated dishes:

List with details of the associated dishes:

Color summary of delivery tours:

Overview:

Setting individual work steps (can be set under Admin > Store > Global store settings > Other settings > under Kitchen manager > Should the preparation time for each position be recorded individually for the kitchen manager? Yes/No. Otherwise, the preparation time is recorded for the entire order. The time is recorded for each position in the list view.

Statistics Time in the kitchen (Admin > Statistics > Stats/Overview):

Setup in the Admin

First, a workstation is set up in the Admin. You can find a guide for this here: https://support.simplydelivery.de/portal/en/kb/articles/workst.

Next, the workflow is defined in the Admin. The procedure for this is described here: https://support.simplydelivery.de/portal/en/kb/articles/workflow.

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