JET Go DaaS setup

JET Go DaaS setup

What
By connecting your stores to JET Go, you gain access to a broader delivery network.

Where
Admin: External services > External delivery (DaaS) > Add account.
(Previously under: Store > External delivery (DaaS)).

This guide describes the steps to set up JET Go on the SIDES platform and some examples of how to use it.

Introduction

Integrating JET Go with your restaurant offers a streamlined approach to managing deliveries, providing businesses with a reliable and efficient solution for last-mile logistics. By connecting your store with JET Go, you gain access to a broader delivery network, seamlessly scale up deliveries, easy webshop orders handling during peak hours and not worry about staffing shortages anymore.


Target group

This guide is for admins that have access to settings. If some of the options are not available to you, check with your admin regarding access rights. The examples at the end will display the info from POS, that are visible to everyone with access to order overview in POS.


Prerequisites

You will need credential information from JET Go team. Please first reach out to them for all the needed info (Collect ID, Client ID, Client Secret). 


Instructions for setting up in the Admin

1. To set up a new JET Go account, you need to log in to your Admin page.

2. Go to Admin: External services > External delivery (DaaS).





3. On top of the screen, you can click "Add account" to make a new account. You can also filter your stores to check for active DaaS accounts already set up.




4. Configure delivery settings:




  1. Store: The store you want to set the account for.

  2. Service: Select "JETGo".

  3. Default account for this store: Turn on if you want JET to be your default DaaS partner (you can always change it later).

  4. Name: Only for internal use, the name you see in the overview list.

  5. Collect ID, Client ID, Client Secret: details provided by JET Go team.

  6. How to handle orders that are cancelled by JET: Choose from send to store, cancel order, or depending on the status send to store or cancel.

5. After activation, you will be redirected to the overview page. For a DaaS service to be active, the account needs to be set on "Is Standard" (green heart) and "Active" (orange lock). Only when these two options are on, is your DaaS service live. If you deactivate one account, and you have another DaaS account active, it will automatically turn on (it will become standard).




6. From the moment you turn on the JET Go account, all delivery orders coming to your store will be sent to JET Go, either automatic or manual, depending on the setting in store settings and this documentation: https://support.simplydelivery.de/portal/en/kb/articles/manual-order-forwarding-daas-partners.


How to use in the POS

When delivery orders are placed, you will see in the order overview a "car" logo with a border, which means that this order was sent to a DaaS provider or that it will soon be picked up by their courier.

Old cash register view:




New cash register view:




  1. Green car logo: Once the courier picks up the order → the "car" logo will turn green, signalling that the order is picked.

  2. Red car logo: If JET courier rejects the order → the "car" logo will turn red.

  3. No car logo: If no car is shown on a "delivery" order, it means that the JET DaaS account was not set up properly.

On the right side, you will see a time estimate of when the order will be picked up. This time might change, if the courier needs more time. Pressing on the "down arrow/blue speedometer" icon will display more information and details about the order.

Old cash register view:




New cash register view:





Points to consider

  1. If active DaaS accounts are created, cash payment methods for deliveries are automatically deactivated for the store.

  2. The address where the courier needs to pick up the order is set by JET Go team. Please reach out to them if you want to change it.

  3. You can adjust the order preparation time in the settings, go to Admin: Store management > Stores > open your store > click on "Edit" (pencil) > Settings > scroll down to "Delivery and take away settings" > under "Minimum time for preparation/pick-up" you can set up how many minutes you need to prepare the food. From the moment the order was placed + minimum preparation time = is the earliest time a JET Go courier will be there to pick up the order. JET Go only accepts values between 5 - 60 minutes. If anything greater than 60 minutes is set, it will be converted to 60 minutes.






  1. You can only have one default account per store. This means if you have both Uber Direct, Wolt Drive and other DaaS services, you must only have one active service turned on.

  2. When turning off a DaaS service for a store, make sure that there is no other DaaS service active for the same store. If you have multiple accounts set up for the same store, it can easily happen that another account is turned on by accident.

  3. JET Go courier will automatically get a notification to check the ID of the customer if the order contains products with alcohol.
    1. To do this, all the products that require an age check need to have the age limit field in: Admin: Item management > Item > search for the item you want to add an age limit > press on "Edit" (the pencil logo) > Extra > Minimum age. 
    2. The label "Contains alcohol" must be set to true (under Admin: Item management > Item > search for the item you want to add contains alcohol > press on "Edit" (the pencil logo) > scroll down to "Properties" > move toggle "Contains alcohol" to true).











  1. JET Go uses the weight of the product to decide if they send a bike or a car courier to you. Please make sure that the weight of your product is set up correctly: Admin: Item management > Item > search for the item you want to edit > press on "Edit" (the pencil logo) > Extra > Shipping weight in grams. If the field is empty, a default of 100g will be used.





Frequently asked questions

  1. Can you control which orders are sent to JET Go? → Yes. It is possible to activate manual order forwarding. This allows you to control which orders are sent and select a time in minutes when the order should be picked up.
    You can find more information about manual order forwarding to DaaS partners here: https://support.simplydelivery.de/portal/en/kb/articles/manual-order-forwarding-daas-partners.

  2. How can I know if I set up JET DaaS correctly? → You will see the "car" logo on your order overview.




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