JET Connect set up

JET Connect set up

What
With the JET Connect integration, you can connect your POS system directly to Just Eat Takeaway. Incoming orders are transmitted directly and automatically to your POS system.

Where
Admin: External services > Delivery portal account > Add delivers portal account.



Requirements

Before starting the setup, you will need your "Restaurant ID" and, optionally, the "Menu API key". You can obtain all of this information from your contact at JET Connect.

Please note that the Menu API Key is optional and only applies to certain restaurant chains. Check with the JET Connect team whether your integration uses a custom brand slug. If it does, enter it in the "Menu API key" field.



Instructions for setting up in the Admin

  1. Go to the Admin navigation bar under Admin: External services > Delivery portal account > select the store for which you want to add a delivery portal account > Add delivery portal account.




  2. In the field "Type of delivery portal", select "JET Connect" + the country you are setting the integration from the dropdown.

  3. Toggle the "Active" setting to activated. This ensures the JET Connect integration is live and the system will synchronizes menus and handle orders.

  4. Fill in the "Description of delivery portal account" field. Use this for internal notes (e.g., city, region, notes for support), this will not be posted anywhere.

  5. Add "Restaurant ID" and optionally the "Menu API key". All this information you can get from your JET Connect contact person. Please be aware that the Menu API key is optional and only applies to some chains. Check with JET Connect team if your integration has its own Brand slug, and if yes add it to the "Menu API key" field.

  6. Choose the appropriate matching method in "Item numbers":
    1. Compare with item number: If using menu synchronization, you should choose this option as item numbers will be transmitted during the menu synchronization.
    2. Ignore: If "Ignore" is selected, the system will match items by name only. You will need to verify these under Admin: External services > Delivery portal item matching.
    3. Compare with external item number
    4. Compare first with item number, then with external item number
    5. Compare first with external item number, then with item number

  7. Decide if to enable "Check and correct item structure". This automatically fixes common menu structure issues (like toppings not attached to main items), therefore it is recommended to turn it on.

  8. Decide if delivery orders of a ghost restaurant can be automatically distributed to other stores based on the address within a client and if yes turn the "Automatic assignment of delivery orders ghost restaurant stores" toggle on.

  9. Decide if orders from JET Connect should be manually accepted in the POS. Enable "Accept orders manually" if an employee member must confirm each order and leave it disabled for automatic acceptance. The recommendation is to turn it off and let all the orders come into the system to avoid missed orders.

  10. Save and the connection to JET is set. Order transmission, menu synchronization, and setting products out of stock will all work from now on.





How to trigger a menu sync

  1. Go to the admin navigation bar at Admin: External services > Delivery portal account and find the portal you want to start a menu synchronization for. Click the "Synchronize" button.




  2. Wait for the success message confirmation. If no confirmation appears: check the credentials or logs.




  3. Please be aware that JET Connect needs up to 5 hours for the new menu to be live. Please be patient. 




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