First login to the till and the admin area

First login to the till and the admin area

In short

How to log in to the admin area and the till for the first time and check that your login details work. Our onboarding team e-mails you your login details.

Applies to: All new SIDES customers. You need Google Chrome and your login details.

Last checked: 22.10.2026

Contents – click a topic to jump straight to it

1. Key rules

2. Admin area

3. Till

4. Forgotten password

5. Troubleshooting

6. Related articles

The key rules at a glance

  • The admin area and the till each have their own login details.
  • Enter the web address, username and password exactly as you received them, including upper and lower case.
  • If you can't log in, call our support line: Sid answers there first.
  • Never share your password, not even with Sid or with us. Your staff get their own logins.
  • Log out when you've finished, especially on devices that several people use.

Log in to the admin area

Video: Log in to the admin area, 0:48 (Open the video on YouTube)

In the admin area you set up SIDES: menu, store, staff, payments and more. This is also where you find Sid, our onboarding assistant, who helps with all your questions and books your appointments.

  1. Open Google Chrome and enter the web address of your admin area. You received it together with your login details.
    Open Google Chrome and enter the address of your admin area. You received it together with your login details.
  2. Enter your admin username and password and click the login button.
    Enter your admin username and password and click the login button.
  3. Choose the Administration / Call Center mode and click Login.

Result: You're logged in to the admin area.

Save the web address as a bookmark in Google Chrome so you can find it again quickly.

Log in on the till

Video: Log in on the till, 0:32 (Open the video on YouTube)

The till is where you take orders. You log in at the same web address, but with your till login details.

  1. Open the web address of your admin area in Google Chrome.
    Open the address of your admin area in Google Chrome.
  2. Enter your till username and password and click the login button.
    Enter your till username and password and click the login button.
  3. Choose the POS mode and click Login.
    Choose the POS mode and click Login.

Result: The till is open.

Forgotten password

You can't reset your password on the login page: Forgot password? only tells you to contact an administrator. Call our support line instead: Germany +49 30 25770993, Austria +43 14240220, Switzerland +41 225281341, Netherlands and Belgium +31 85 076 8700. Sid answers there first.

Troubleshooting

The most common reasons why logging in doesn't work:

Username or password not accepted

  • Check that you're using the login details for the right mode: the admin area and the till have separate login details.
  • Check upper and lower case, and whether a space was copied along.
  • Check that you entered the web address exactly as you received it.

Logging in from abroad doesn't work

Logging in from some countries is blocked for security reasons. You then need a VPN with a server in an allowed country, such as Germany.

The page doesn't load properly

Use the current version of Google Chrome. Log out and back in. If the page doesn't load at all, call our support line: +49 30 25770993 (Germany), +43 14240220 (Austria), +41 225281341 (Switzerland) or +31 85 076 8700 (Netherlands, Belgium). Sid answers there first.

If this doesn't help

Ask Sid in the admin area or, if you can't log in, through our support line. So that Sid can help you quickly, please include:

  • your customer number
  • the name of your restaurant
  • whether it's about the admin area or the till
  • the exact error message
  • which device and browser you're using

Related articles

Also searched as: Login, Sign in, Login details, Forgot password, Login doesn't work, Admin login, Till login, POS login, Wrong username, First login