Sid, your onboarding assistant

Sid, your onboarding assistant

In short

Sid is your onboarding assistant: everything you need to sort out for your start with SIDES, you sort out with Sid in the admin area, from your questions to your menu and your appointments. So install Sid right at the beginning in Google Chrome, ideally straight after your first login.

Applies to: All new SIDES customers. You need Google Chrome and your login details for the admin area.

Last checked: 26.10.2026

Contents – click a topic to jump straight to it

1. Key rules

2. Sid in onboarding

3. Install Sid

4. First question

5. Tips

6. What Sid sees

7. Troubleshooting

8. Related articles

The key rules at a glance

  • Install Sid first, straight after your first login to the admin area.
  • Everything goes through Sid: your questions, your menu and your appointments.
  • Sid is only available in Google Chrome and only while you're logged in to the admin area.
  • Sid is an AI and can make mistakes. Please check important information yourself.
  • Never share your password, not even with Sid.

What Sid does for you during onboarding

Sid opens as a side panel to the right of your admin area and knows which page you're on. So Sid helps you with every step of your setup, right where you work. During your onboarding, Sid can:

  • answer your questions about the setup, in writing or by voice
  • take your menu for the import, see Send your menu
  • book appointments with our team, see Book and prepare appointments with Sid
  • send you the right guide from the Onboarding Center
  • pass your request on to our onboarding team when a colleague needs to take over

The admin area with the item list and, to its right, the SIDES Support side panel with a question about the price of an item and Sid's answer

Figure: Sid opens to the right of the admin area and helps you, for example, to check your imported menu.

First: install Sid

Sid is an extension for Google Chrome. You install Sid once on every computer where you use the admin area. How to log in to the admin area is explained in First login to the till and the admin area.

  1. In Google Chrome, open the install link for Sid. Our onboarding team sends you the link.
  2. Click Add to Chrome and confirm with Add extension.
  3. At the top right of Chrome, click the puzzle icon (Extensions) and then the pin next to SIDES. That keeps the SIDES icon visible.

Result: You see the SIDES icon at the top right of Chrome.

Your first question to Sid

  1. Log in to the admin area in Google Chrome.
  2. At the top right of Chrome, click the SIDES icon. Sid opens as the SIDES Support side panel to the right of the admin area.
  3. The first time, read the note about Sid and click Understood, use SID.
  4. Type your question in the Message field and press Enter.

Result: Sid answers you in the chat.

To get started, you could write to Sid, for example: "I'd like to send my menu.", "I'd like to book an appointment." or "Where do I set my opening hours?"

Rather talk than type? Click the microphone at the bottom of the chat. If Chrome asks for your microphone, allow access. For a new topic, click New chat.

How Sid helps you best

  • Ask your question on the page it's about. Sid knows where you are.
  • Describe exactly what happened and copy error messages word for word.
  • Check important information yourself, for example about prices, taxes or payments. Sid is an AI and can make mistakes.

Important: Never type passwords or other login details into the chat.

What Sid sees and doesn't see

Sid sees your messages and recognises the admin page you have open, with its fields and buttons. What's in the fields, for example customer data or passwords, Sid doesn't see. Sid doesn't change any data in SIDES: you save settings yourself. The first time you start Sid, a note tells you which data is sent for this.

Troubleshooting

You can't see the SIDES icon at the top right of Chrome

Click the puzzle icon (Extensions). If SIDES is in the list, click the pin next to it. If SIDES isn't in the list, install Sid as described in First: install Sid.

Sid opens, but the chat doesn't start

Reload the admin area and check that you're still logged in. If the side panel shows the Connect Admin tab button, click it.

You can't log in

Without logging in, Sid can't help you in the admin area. Call our support line instead: Germany +49 30 25770993, Austria +43 14240220, Switzerland +41 225281341, Netherlands and Belgium +31 85 076 8700. Sid answers there first as well. Have your customer number ready.

If this doesn't help

If Sid can't help, ask Sid to pass your request on to our onboarding team. If you can't log in, call our support line. Please include:

  • your customer number
  • the name of your restaurant
  • which step of your onboarding you're at
  • the exact error message

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