How your SIDES onboarding works

How your SIDES onboarding works

In short

This article shows every step from signing your contract to your first real orders with SIDES. Everything you need to arrange, you arrange with Sid, our onboarding assistant in the admin area.

Applies to: All new SIDES customers, whatever their package. Also after a change of owner.

Last checked: 22.10.2026

Contents – click a topic to jump straight to it

1. Key rules

2. The 7 steps

3. Who does what?

4. Booking appointments

5. Change of owner

6. Help and contact

7. If this doesn't help

8. Related articles

The key rules at a glance

  • Everything goes through Sid, our onboarding assistant: your questions, your menu and your appointments. Sid is a widget for Google Chrome and works in the admin area once you are logged in.
  • Have your customer number ready whenever you contact us. You get it together with your login details.
  • Only plan your start date once your hardware has arrived. Self-order kiosks arrive about four weeks after the invoice has been paid.
  • Complete the verification of your SIDES Pay account. Until it is complete, you can't take payments with SIDES Pay.
  • In Germany, every new till must be registered with the tax office and can't be deleted once created. Only create tills you actually need.
  • Prepare every appointment with the checklist. Arriving late or technical problems on your side unfortunately don't extend the appointment.

Your path to go-live in 7 steps

Each step has its own part in the Onboarding Center with guides. Work through them in this order:

  1. Start: After you sign your contract, our onboarding team e-mails you your customer number and your login details for the admin area and the till. No e-mail? Check your spam folder too. Read this article and part 1. Start here.
  2. Preparation & access: Log in to the admin area and on the till. Check the technical requirements (PC with Windows 11, Google Chrome, stable internet, receipt printer). Send Sid your menus. Part 2. Preparation & access.
  3. Basic setup: Check your menu and your prices in the admin area. Set up your printer, SIDES Pay, your Google API key and your delivery areas, and in Germany your TSE. Part 3. Basic setup.
  4. Modules by package: Depending on your package, you add for example a webshop, a self-order kiosk, an ordering app or a loyalty programme. Part 4. Modules by package.
  5. Appointments & training: Book your appointments with Sid and prepare for them. Part 5. Appointments & training.
  6. Go-live: You take your first real orders and check that everything arrives and prints. Part 6. Go-live.
  7. After go-live: Help for everyday work and for your first weeks. Part 7. After go-live.

Your onboarding is complete when your first real orders arrive, print and are paid. An account that has been set up is not enough.

Who does what?

We take care of part of the setup, and you do the rest with our guides. That way you always know what you're waiting for and what you can already do yourself.

What SIDES does

  • create your customer account and your store
  • send you your login details
  • import your menu
  • connect Wolt and Uber Eats to SIDES if you use these delivery platforms

What you do

  • log in to the admin area and on the till
  • send Sid your menus, then check the imported menu and the prices
  • set up Google Chrome and your receipt printer
  • in Germany: activate the TSE and register the till with the tax office
  • set up SIDES Pay and complete the verification
  • create a Google API key and set up your delivery areas
  • connect Lieferando or Thuisbezorgd if you use them
  • manage vouchers, items, staff and your webshop content

Booking appointments

You book personal appointments with your team from the hours of your Customer Success package; there is no onboarding package. You book them with Sid, our onboarding assistant. Log in to the admin area, open the chat with Sid and write, for example: "I'd like to book an appointment." Sid shows you free times, books the one that suits you and confirms it in the chat.

Appointments take place as a video call. For the setup, we connect to your PC with Zoho Assist, with your permission.

Important: Please attend booked appointments on time and well prepared. If you can't make an appointment, tell Sid as early as possible. Arriving late or technical problems on your side unfortunately don't extend the appointment.

Taking over a restaurant (change of owner)

If the restaurant already works with SIDES, you still get your own new customer account with new login details and go through the full onboarding. You can't take over the previous owner's SIDES Pay account or, in Germany, their TSE; you set both up again. Allow about 7 to 10 days and ideally give us the handover date when you sign your contract.

Help and contact

Ask Sid in the admin area anything about your onboarding. Sid helps you straight away, books your appointments and takes down your request for our onboarding team when a colleague needs to take over.

Can't get into the admin area, or the chat with Sid doesn't open? Then call our support line (Mon–Fri, 9:00–18:00): Germany +49 30 25770993, Austria +43 14240220, Switzerland +41 225281341, Netherlands and Belgium +31 85 076 8700. Sid answers there first as well.

Have your customer number ready.

If this doesn't help

Ask Sid in the admin area. So that Sid can help you quickly, please include:

  • your customer number
  • the name of your restaurant
  • which onboarding step you're at
  • what you tried and what happened

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Also searched as: Onboarding process, Getting started with SIDES, Setup, New customer, Welcome to SIDES, How do I start, Book an appointment, Onboarding appointment, Sid