Book and prepare appointments with Sid

In short

How to book personal appointments with Sid and prepare for them. The appointments come from the hours of your Customer Success package. During the appointment we connect to your PC with Zoho Assist, with your permission.

Applies to: All new SIDES customers. For remote support you need a Windows PC with Google Chrome.

Last checked: 22.10.2026

Contents – click a topic to jump straight to it

1. Key rules

2. Which appointments

3. Book an appointment

4. Prepare your appointment

5. Start remote support

6. If this doesn't help

7. Related articles

The key rules at a glance

You book appointments only with Sid in the admin area. There is no booking link.
Personal appointments come from the hours of your Customer Success package. There is no onboarding package.
Only book once your hardware has arrived and is connected.
For remote support you need a Windows PC. We can't connect to a tablet or the POS app.
Be on time. Arriving late or technical problems on your side unfortunately don't extend the appointment.

Which appointments you can book

You set up SIDES in the product, with the guides in the Onboarding Center and with Sid. There is no onboarding package. You book personal appointments with your team from the hours of your Customer Success package: 2, 4, 8 or 12 hours a month, for one month or the coming months. An appointment lasts at least 30 minutes.

No Customer Success package yet, or need more hours? Tell Sid. Sid lets your team know, and they will get in touch with you.

Book an appointment with Sid

Log in to the admin area and open the chat with Sid.
Write, for example: "I'd like to book an appointment."
Sid shows you which appointments you can book and suggests free times.
Choose a time. Sid books the appointment for you.

Result: Sid confirms the appointment in the chat and tells you how to join the video call.

If you can't make an appointment, tell Sid as early as possible.

How to prepare for your appointment

The better prepared you are, the more we get done in the session. Check beforehand:

Your till hardware is connected and your receipt printer is connected to the network or the PC.
Your internet connection is stable.
The Windows PC is on and Google Chrome is open.
Your login details for the admin area and the till are at hand.
Someone who knows how the restaurant works and can make decisions takes part.

Everything else is in the Checklist before you start.

Start remote support with Zoho Assist

During the appointment, your onboarder asks you to give us access to your PC. Here's how:

Open Google Chrome and go to join.zoho.eu.
Enter the session ID your onboarder gives you, and your name. Then join the session.
Download the participant app and open the downloaded file.
Confirm the prompt so your onboarder can access your PC.

Result: Your onboarder sees your screen and sets up SIDES together with you.

Important: Only enter a session ID during an appointment with SIDES, and only when your onboarder asks you to. Never give strangers access to your PC.

If this doesn't help

Ask Sid in the admin area. So that Sid can help you quickly, please include:

your customer number
the name of your restaurant
which appointment it's about

Checklist before you start: what to have ready before your first appointment
How your SIDES onboarding works: all steps at a glance
First login to the till and the admin area: so you can reach Sid in the admin area

Also searched as: Book appointment, Onboarding appointment, Book training, Reschedule appointment, Cancel appointment, Remote support, Zoho Assist, Remote session, Screen sharing, Video call, Session ID