The key rules at a glance

• Keep the till logged in while you take orders. Otherwise Lieferando orders don't arrive.
• Enter the restaurant ID exactly as you get it from Lieferando. Lieferando must enter the same ID as the External ID.
• Match every portal item to an item in SIDES. Otherwise the kitchen receipt lacks item names or the tax is wrong.
• Test every new connection with a test order before you take real orders.

Connect Lieferando

You connect Lieferando yourself. Have your restaurant ID from Lieferando ready.

1. Log in to the admin area.
2. Open External services > Delivery portal account.
3. Select your store at the top.
4. Click Add delivery portal account.
5. Under Type of delivery portal, select Takeaway.com.
6. Set Active to Yes.
7. Under Restaurant ID, enter your restaurant ID from Lieferando.
8. Save the account.

Result: The account appears in the overview.

Activate and test Lieferando

Lieferando also has to set up the connection. Call them, say that you now use the POS integration with SIDES, and ask them to enter your restaurant ID as the External ID. In the Netherlands, tell Thuisbezorgd: POS-API connection, software vendor SIDES as the primary connection, and the Restaurant External ID is your restaurant number.

As soon as the platform confirms:

1. Log in to the admin area.
2. Open External services > Delivery portal account.
3. Select your store at the top.
4. Click Edit next to the Lieferando account.
5. Save the account again without changing anything.
6. Log in on the till.
7. Ask Lieferando for a test order.

Result: The account shows Valid and the test order appears on the till. If not, see Troubleshooting.

Connect Wolt and Uber Eats

We connect Wolt and Uber Eats for you. Tell Sid which platform you want to use and have its ID ready: for Wolt the restaurant ID (Vendor ID), for Uber Eats the store ID. Don't create an account for these platforms yourself. You can ask Sid about the status at any time.

Match portal items

Video: Match portal items, 1:02 (Open the video on YouTube)

With every order, a delivery platform sends the ordered items as portal items. Match each one to an item in SIDES so the kitchen receipt and the tax are right.

1. Log in to the admin area.
2. Open External services > Delivery portal item matching.
   
3. Select the delivery platform at the top.
   
4. Click Edit next to a portal item.
   
5. Under Item, enter the item number or the name and select your item.
   
6. Click Save.
   
7. Repeat steps 4 to 6 for all portal items.
   

Result: Every portal item shows its Own number and Own name.

Troubleshooting

Platform orders don't arrive on the till

1. Log out of the till and log in again.
2. Check under External services > Delivery portal account that the account is activated and shows Valid.
3. Click Edit next to the account and save it again.
4. If that doesn't help, open the envelope icon Show error messages next to the account. It shows the reason.

The overview shows "Invalid"

Check the restaurant ID and whether Lieferando has entered it as the External ID. Then save the account again, even if everything is correct. If it still shows Invalid, ask Sid.

Some items don't appear on the receipt

Often a portal item hasn't been matched yet. Match all red items, see Match portal items.

If this doesn't help

Ask Sid in the admin area. So that Sid can help you quickly, please include:

• your customer number
• the name of your restaurant
• which delivery platform is affected
• what Show error messages says
• for a single order: the invoice number

Related articles

• Delivery portal item matching: Portal items in the Admin: all fields and special cases such as toppings
• Wolt menu synchronization: how your menu gets to Wolt
• Uber Eats menu synchronization: how your menu gets to Uber Eats
• Checklist before you start: what to have ready before your first appointment
• How your SIDES onboarding works: who does what

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