The key rules at a glance

• Sid is only available in Google Chrome and only while you're logged in to the admin area.
• Sid is an AI and can make mistakes. Please check important information yourself.
• Sid only reads along and doesn't change any data in SIDES. You save settings yourself.
• Never share your password, not even with Sid.
• If you can't log in, call our support line. Sid answers there first too.

What Sid does for you

Sid opens as a side panel to the right of your admin area and knows which page you're on. So Sid helps you right where you work. Sid can:

• answer your questions straight away in the chat, in writing or by voice
• find the right guide in the help center and send you the link
• take down your request for our team when a colleague needs to take over
• book appointments for you; Sid shows you which appointments you can book

Figure: Sid opens to the right of the admin area and knows which page you're on.

Install Sid

Sid is an extension for Google Chrome. You install Sid once on every computer where you use the admin area.

1. In Google Chrome, open the install link for Sid. Our team sends you the link.
2. Click Add to Chrome and confirm with Add extension.
3. At the top right of Chrome, click the puzzle icon (Extensions) and then the pin next to SIDES. That keeps the SIDES icon visible.

Result: You see the SIDES icon at the top right of Chrome.

Open Sid and ask

1. Log in to the admin area in Google Chrome.
2. At the top right of Chrome, click the SIDES icon. Sid opens as the SIDES Support side panel to the right of the admin area.
3. The first time, read the note about Sid and click Understood, use SID.
4. Type your question in the Message field and press Enter.

Result: Sid answers you in the chat.

For a new topic, click New chat.

How Sid helps you best

• Ask your question on the page it's about. Sid knows where you are.
• Describe exactly what happened and copy error messages word for word.
• Check important information yourself, for example about prices, taxes or payments. Sid is an AI and can make mistakes.

What Sid sees and doesn't see

Sid sees your messages and recognises the admin page you have open, with its fields and buttons. What's in the fields, for example customer data or passwords, Sid doesn't see. Sid doesn't change any data in SIDES. The first time you start Sid, a note tells you which data is sent for this.

Troubleshooting

You can't see the SIDES icon at the top right of Chrome

Click the puzzle icon (Extensions). If SIDES is in the list, click the pin next to it. If SIDES isn't in the list, install Sid as described in Install Sid.

Sid opens, but the chat doesn't start

Reload the admin area and check that you're still logged in. If the side panel shows the Connect Admin tab button, click it.

You can't log in

Without logging in, Sid can't help you in the admin area. Call our support line instead: Germany +49 30 25770993, Austria +43 14240220, Switzerland +41 225281341, Netherlands and Belgium +31 85 076 8700. Sid answers there first as well. Have your customer number ready.

If this doesn't help

If Sid can't help, ask Sid to pass your request on to our team. If you can't log in, call our support line. Please include:

• your customer number
• the name of your restaurant
• what you were trying to do
• the exact error message

Related articles

• Overview of the navigation structure in the Admin: where to find each function in the admin area
• Help after you go live: how to get help after you go live
• How your SIDES onboarding works: how Sid guides you through your onboarding
• First login to the till and the admin area: if logging in doesn't work

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