Help after you go live

In short

How to get help when you have questions about SIDES in your daily work or something doesn't work. Sid stays your first point of contact in the chat in the admin area. If you can't log in, you reach Sid through our support line.

Applies to: All SIDES customers after go-live.

Last checked: 22.10.2026

Contents – click a topic to jump straight to it

1. Key rules

2. What Sid does

3. Reach Sid

4. Get help faster

5. Help center

6. If you can't log in

7. If this doesn't help

8. Related articles

The key rules at a glance

Sid is your first point of contact after go-live too: in the chat in the admin area and, if you can't log in, through our support line.
Always give your customer number first. You received it together with your login details.
Describe your problem precisely: copy error messages word for word or send Sid a screenshot.
Never share your password, not even with Sid or with us.

What Sid does for you

Sid is our AI assistant and can:

answer your questions straight away in the chat
find the right guide in the help center and send you the link
take down your request for our team when a colleague needs to take over
book appointments for you; Sid shows you which appointments you can book

How to reach Sid

Sid is a widget for Google Chrome. You open the chat with Sid in the admin area.

Log in to the admin area.
Open the chat with Sid.
Type your question and send it.

Result: Sid answers you in the chat.

Can't log in? Then call our support line, where Sid answers first too: If you can't log in.

How Sid can help you faster

The more precise your first message, the faster Sid can help. Start with your customer number and the name of your restaurant. Then describe what happened, what you've already tried and on which device, for example the till PC or the Self-Ordering Terminal (SOT).

An example: "The receipt printer in the kitchen hasn't printed anything since lunchtime. Switching it off and on again didn't help."

If you see an error message, take a screenshot and send it to Sid in the chat. You can attach images and PDF files.

Important: Make sure no passwords are visible on your screenshot.

Find guides in the help center

For many questions there is a guide here in the help center. Type a keyword into the search, for example "receipt printer", "voucher" or the text of an error message. You don't have to search yourself: Sid finds the right guide for you too.

If you can't log in

First check your internet connection and reload the page in Google Chrome. If you still can't log in or the chat with Sid doesn't open, call our support line: Germany +49 30 25770993, Austria +43 14240220, Switzerland +41 225281341, Netherlands and Belgium +31 85 076 8700. Sid answers there first as well. Have your customer number ready.

If this doesn't help

Ask Sid in the admin area or, if you can't log in, through our support line. So that Sid can help you quickly, please include:

your customer number
the name of your restaurant
the exact error message
what you've already tried
which device and browser you're using

Sid, your AI assistant in the admin area: install Sid and use it in your daily work
First login to the till and the admin area: if logging in doesn't work
Book and prepare appointments with Sid: book appointments and start remote support
Your first day with SIDES: what matters on your first day with SIDES
Usage of the customer portal: view and pay your invoices

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