Set up and activate SIDES Pay

Set up and activate SIDES Pay

In short

How to set up SIDES Pay and check its activation and your payouts. You start in the admin area under SIDES Pay > Merchant account settings.

Applies to: All new SIDES customers. Webshop 2.0 and the Self-Ordering Terminal (SOT) need SIDES Pay.

Last checked: 22.10.2026

Contents – click a topic to jump straight to it

1. Key rules

2. Merchant account

3. Connect terminal

4. Troubleshooting

5. Related articles

The key rules at a glance

  • Complete the Stripe verification up to the click on Submit. Without it, you can't accept payments with SIDES Pay.
  • Send documents as soon as Stripe asks for them. Otherwise Stripe can pause your payouts.
  • After a change of ownership you need a new merchant account. Otherwise payouts go to the previous owner.

Create and verify your merchant account

Payments and payouts run through your merchant account. We set up your conditions for you.

Have ready: your mobile number, IBAN, ID and a proof of address such as a bank statement.

  1. Log in to the admin area.
  2. Open SIDES Pay > Merchant account settings.
  3. Select your store at the top.
  4. Click Add.
  5. Fill in the description, payout method and branding.
  6. Click Save once and wait to be redirected to Stripe.
  7. At Stripe, enter your mobile number, the code, your date of birth, your line of business and, if you have one, your website.
  8. If Stripe asks for documents, click Update and upload them.
  9. Click Submit.

Result: You're back in the admin area and Stripe reviews your details.

Check activation and payouts

Under SIDES Pay > Merchant account settings, your merchant account has these buttons:

ButtonWhat for
Current verification statusyour account's review status
Payout listpast payouts
Login to Stripeadd details Stripe still needs; change your bank account in your profile in the Stripe dashboard

You'll find your statements under Accounting > Online payments.

Connect your payment terminal

The SIDES Pay payment terminal lets you take card payments. First connect it to your till's Wi-Fi and set up a printer for the receipts.

  1. Log in to the admin area.
  2. Open SIDES Pay > Payment terminals.
  3. Select your store at the top.
  4. Click Add terminal.
  5. Choose SIDES Pay as the payment service provider.
  6. Enter a name under Description.
  7. On the terminal, swipe from left to right and enter the admin PIN. Sid gives you the PIN.
  8. Tap Generate pairing code on the terminal.
  9. Enter the code under Registration code.
  10. If you only use one till, don't bind the terminal to a fixed till under Cash register binding.
  11. Under Payment types, set Card terminal to Yes.
  12. Under Printer to print the receipt, choose your printer.
  13. Click Save.

Result: When you complete an order on the till, for example in Counter sales, the payment method Card terminal appears. If it doesn't appear at all, tell Sid and we'll enable it for you.

Troubleshooting

The terminal doesn't connect

  • The terminal and the till PC are on the same Wi-Fi, not on a guest network.
  • The till PC uses 1.1.1.1 or 8.8.8.8 as its DNS server, see Configure SIDES Pay Terminal in Windows.
  • On the first payment attempt, you confirmed with Yes that the device may access the PC.

A payout hasn't arrived

Allow for your payout schedule plus up to 3 business days. You see the status after Login to Stripe under Payouts. Common reasons: Why is no Stripe (SIDES Pay) payout being processed?

If this doesn't help

Ask Sid in the admin area. So that Sid can help you quickly, please include:

  • your customer number
  • the name of your restaurant
  • the topic: verification, terminal or payout
  • the exact message

Related articles

Also searched as: Stripe verification, Stripe account, Merchant account, Set up card payments, Connect card reader, Card terminal, Payment terminal, No payout received, Change bank account