Restaurant POS app guide

Restaurant POS app guide


What
This guide gives you an overview of the restaurant POS app.

Where
Restaurant POS app.


Download Restaurant POS App

The Restaurant POS app can be downloaded from the following links:



Requirements 

Android

Minimum requirements:
  1. Android 10 or higher (even though Android 8 may theoretically work)
  2. 2 GB RAM
  3. ARM64 (ARMv8-A) quad-core processor
  4. 1 GB free storage
Recommendation:
  1. Android 12 or higher
  2. 4 GB RAM
  3. Modern 64-bit octa-core
  4. 2 GB free storage

iOS / iPadOS

Minimum requirements:
  1. iOS / iPadOS 15
  2. Devices from iPhone 7 / SE 2 / iPad 6 and newer
  3. 500 MB free storage
Recommendation:
  1. Latest iOS/iPadOS version
  2. 1 GB free storage

Windows

Minimum requirements:
  1. Windows 10 LTSC 2021
  2. 4 GB RAM
  3. 64-bit dual-core processor
  4. 1 GB free storage
Recommendation:
  1. Windows 11 or Windows 10 LTSC 2021
  2. 8 GB RAM
  3. Modern 64-bit quad-core processor
  4. 2 GB free storage


Installation & login

1. Log in to your iOS/Android account to get full access to your device.
2. Install the latest version via the link above.
3. Enter your customer number and confirm.
 
Note: For demonstration purposes, no customer number needs to be entered, instead, tap on "Demo mode".





Log in to the cash register with your access data. 

To return to the Restaurant POS app, click on the green symbol in the middle right. A box with a house symbol will open. Click on the house symbol to return to the Restaurant POS app.
 




Printer setting 

Preparation  

The printer must:
  1. Be part of the network.
  2. Be created in parallel in the SIDES Administration (Admin). See also here: https://support.simplydelivery.de/portal/en/kb/articles/socp-en.
  3. The "POS APP"connection (Admin: Hardware & System > Printer) must be selected (optional SQS).


 

App settings 

  1. On the app's home screen, go to "Print Server Settings".
  2. Select then the "AMQP" connection (optional SQS).
  3. Copy the SOCP ID and enter the ID in the SIDES Administration.
  4. Check the "Auto-Start" box (optional).
  5. Tap on "Start".






The printer can then be set up in the app. 

1. Go to "Device settings".



2. Select "Add printer", then the app configuration of the printer opens.
3. Go to "Search for printer".
a. If the printer is part of the network, it will be recognized by the app.
 
Note: If the printer is not recognized, the IP address of the printer must be queried. See the last chapter of these instructions "Finding out the IP address of your printer" at the bottom of the page.





4. Once the printer has been found, select it and click "Add printer".




5. Select a template. If necessary, perform a test print under "Test Prints" to verify the connection to the printer. Then click "Save."




Start screen overview

On the start screen of the app, you have the option to go directly to your cash register accesses. 
This is selected and configured under Menu > Profile. The currently selected operating mode is displayed on the button.



Note: If you do not have valid login data, the app may display the expected errors.


Manage print templates

You have the option to customize your printout. To do this, go to Menu > Templates from the start screen.
Here you can customize the pre-installed print templates, create a new template or import a template.




In the template view, you can change the respective text modules on the set template. 

Additional information about print templates can be found here: https://support.get-sides.de/portal/en/kb/articles/print-templates-pos-app.



Find out the IP address of your printer

For the Epson receipt printer (TM-T70, TM-T88, TM-M30 Ethernet, TM-T20):
1. First turn off the printer. 
2. Then press and hold the feed button. 
3. Turn the printer on again and continue to hold down the feed button. 
4. After a few seconds, a settings sheet containing the IP address of the printer will be printed:




Empty the POS/SOT cache

Clearing the POS/SOT (Point-of-Sale/Self-Ordering-Terminal) cache can delete all browser data in the app, including cached files, cookies, saved logins, and website settings.

To do this, go to Menu > Maintenance > Clear Browser Data.





Additional documentation for the Restaurant POS App:
  1. Home area in the Restaurant POS app
  2. Print server settings in the Restaurant POS app
  3. Maintenance in the Restaurant POS app



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