Restaurant POS app guide

Restaurant POS app guide


What
This guide gives you an overview of the restaurant POS app.

Where
Restaurant POS app.


Download Restaurant POS App

The Restaurant POS app can be downloaded from the following links:



Requirements 

Android

  1. Minimum requirements:
    1. Android 10 or higher (even though Android 8 may theoretically work)
    2. 2 GB RAM
    3. ARM64 (ARMv8-A) quad-core processor
    4. 1 GB free storage

  2. Recommendation:
    1. Android 12 or higher
    2. 4 GB RAM
    3. Modern 64-bit octa-core
    4. 2 GB free storage

iOS / iPadOS

  1. Minimum requirements:
    1. iOS / iPadOS 15
    2. Devices from iPhone 7 / SE 2 / iPad 6 and newer
    3. 500 MB free storage

  2. Recommendation:
    1. Latest iOS/iPadOS version
    2. 1 GB free storage

Windows

  1. Minimum requirements:
    1. Windows 10 LTSC 2021
    2. 4 GB RAM
    3. 64-bit dual-core processor
    4. 1 GB free storage

  2. Recommendation:
    1. Windows 11 or Windows 10 LTSC 2021
    2. 8 GB RAM
    3. Modern 64-bit quad-core processor
    4. 2 GB free storage


Installation and login

1. Log in to your iOS/Android account to get full access to your device.
2. Install the latest version via the link above.
3. Enter your customer number and confirm.
 
Note: For demonstration purposes, no customer number needs to be entered, instead, tap on "Demo mode".





Log in to the cash register with your access data. 

To return to the Restaurant POS app, click on the green symbol in the middle right. A box with a house symbol will open. Click on the house symbol to return to the Restaurant POS app.
 




Printer setting 

Preparation  

The printer must:
  1. Be part of the network.
  2. Be created in parallel in the SIDES Administration (Admin). See also here: https://support.simplydelivery.de/portal/en/kb/articles/socp-en.
  3. The "POS APP"connection (Admin: Hardware > Printer) must be selected (optional SQS).


 

App settings 

  1. On the app's home screen, go to "Print Server Status".



  1. Select then the "SQS" connection (optional AMQP).
  2. Copy the SOCP ID and enter the ID in the SIDES Administration.
  3. Check the "Auto-Start" box (optional).
  4. Tap on "Start".



The printer can then be set up in the app. 


Printer setup

1. Go to "Device settings" to set up the printer in the app.




2. Select "Add printer", then the app configuration of the printer opens.




3. Go to "Search for printer".
If the printer is part of the network, it will be recognized by the app.
 
Note: If the printer is not recognized, the IP address of the printer must be queried. See the last chapter of these instructions "Finding out the IP address of your printer" at the bottom of the page.



4. If the printer has been found, select the desired printer from the list of detected printers and click "Add printer".




5. Printer Configuration
  1. Printer Name
    Important: The printer name must exactly match the printer name configured in the SIDES Administration.
    Only if the names match can administration templates be correctly assigned to the printer.

    For easier setup, you can:
    1. Copy the printer name
    2. Copy the SOCP ID
      Copy buttons are available next to both fields.

  2. Cash Drawer
    If a cash drawer is connected to this printer, enable the checkbox "Cash drawer connected to this printer".



  1. Direct print (Windows only)
    On Windows, the additional option "Direct print (e.g. for A4 format)" is available.

    This option can be used in combination with administration templates.

    When direct print is enabled, the generated document is sent directly to the printer without being converted to ESC/POS format first.

    This function is particularly useful for A4 printers and documents generated as PDFs.




  1. Select template source
    Choose where the print templates should be loaded from.

    1. Local templates
      Select this option if the templates should be managed directly within the POS app.

      When selected, a list of the available print templates will be displayed.

      If necessary, you can adjust the character set and the number of characters per line depending on the font used and the width of the receipt paper roll.




    1. Administration templates
      Select this option if the print templates should be managed centrally in the SIDES Administration.

      When using administration templates, template assignment is handled exclusively in the Administration.

      Therefore, templates cannot be selected or edited in the POS app.
      The POS app automatically uses the templates that have been assigned to the printer in the Administration.




  1. Select print mode
    Different print modes are available depending on the selected template source.

    1. Text print (ESC/POS)
      Printing is performed using ESC/POS text commands.

      Advantages:
      1. Faster printing
      2. Reduced data transfer
      3. Optimal support for traditional receipt printers



    1. Print as image
      Select this option if:
      1. Special characters are not displayed correctly
      2. Formatting is printed incorrectly
      3. Complex layouts need to be printed
When image printing is enabled, additional settings become available:
      1. Scaling: Adjusts the size of the printout (1.00 = original size)
      2. Paper width: Must match the width of the installed receipt paper roll
      3. Print resolution (DPI): Must match the printer's resolution

        Important        : Incorrect DPI or paper width settings may result in cropped or blurry printouts.




  1. Save
    Click "Save" to apply the printer configuration.
    The printer will then be available for the assigned print jobs.





Home screen overview

On the home screen of the app, you have the option to go directly to your cash register accesses. 




Under Menu > Profile, you can select which operating mode (POS, Kitchen manager, or SOT) is displayed on the button. The selected mode will then be shown on the home screen.

Note: If you do not have valid login data, the app may display the expected errors.





Manage print templates

If you select "Local templates" as the template source during printer setup, you can customize your printouts directly within the POS app. To do this, go to Menu > Print templates from the home screen.

Here, you can modify the pre-installed print templates, create a new template, or import a template.




In the template view, you can change the respective text modules on the set template. 

Additional information about print templates can be found here: https://support.get-sides.de/portal/en/kb/articles/print-templates-pos-app.



Find out the IP address of your printer

For the Epson receipt printer (TM-T70, TM-T88, TM-M30 Ethernet, TM-T20):
1. First turn off the printer. 
2. Then press and hold the feed button. 
3. Turn the printer on again and continue to hold down the feed button. 
4. After a few seconds, a settings sheet containing the IP address of the printer will be printed:




Empty the POS/SOT cache

Clearing the POS/SOT (Point-of-Sale/Self-Ordering-Terminal) cache can delete all browser data in the app, including cached files, cookies, saved logins, and website settings.

To do this, go to Menu > Maintenance > Clear browser data.







Additional documentation for the Restaurant POS App:
  1. Home area in the Restaurant POS app
  2. Profile area in the Restaurant POS app
  3. Print server settings in the Restaurant POS app
  4. Maintenance area in the Restaurant POS app







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