Store settings ("edit"/"add store")
What In
the store settings, you can adjust all system-relevant basics such as
tax, POS, employee, delivery, and pickup settings to tailor your POS
system to your specific requirements. Where Admin: Store management > Stores > Edit. (Previously under: Store > Stores). |
The store settings offer you extensive options to customize your POS system to your needs. Here you will find all the information regarding your tax, POS, and employee settings.
All system-relevant basic settings, such as delivery times, taxes, and cash register closing procedures, can be configured here. The functionality and interaction of each setting are explained below.
Master data
Here you enter all your basic information.
Address/Communication/Bank
Here you enter or specify the store address, provide your contact details as store operator/owner/manager, and add your bank details for (final) settlements.
Settings
Taxes and deposits, as well as tips
You can find all tax-relevant settings in your store's settings.
Basically, various tax rates are already stored in the system:
These are the following:
Basically, various tax rates are already stored in the system:
These are the following:
- Standard: 19% in Germany, 7.7% in Switzerland
- Reduced rate: 7% in Germany, 2.5% in Switzerland
- Tax-free/no tax (relevant for voucher sales): 0%
For all items, except those with standard VAT (e.g., 19% in Germany) included in the delivery, you should enter a reduced VAT rate. The system will automatically select the correct VAT rate for the relevant output channels.
You need to make the following settings:
Standard tax:
This should ideally always be set to Standard or Normal. This setting is used when the VAT is automatically adjusted for takeaway sales.
Standard tax for portals:
If an item from a portal is unknown, meaning no matching has yet occurred, then this tax will be used for calculation. Please note that we always work with the gross amounts we receive from the portals; this means that if you select a reduced tax rate, the tax for beverages might be shown too low.
Standard tax for additional services:
Here you set the tax for, for example, delivery fees or minimum order surcharges. The standard tax rate usually makes sense.
Standard tax on tips:
Here you set the tax for the tip.
Standard tax on donations:
Here you set the tax for the donation option.
Sales tax on tips:
Activating this feature means that tips will be calculated with VAT. Paying VAT on tips is mandatory, especially when tips are paid non-cash (e.g., online or debit card payments), as there is no direct business relationship between employee and customer in these cases.
Use standard tax for in-house sales:
If this is activated, the set default tax will be automatically applied to all items, regardless of the item settings. This is a legal requirement.
Standard tax:
This should ideally always be set to Standard or Normal. This setting is used when the VAT is automatically adjusted for takeaway sales.
Standard tax for portals:
If an item from a portal is unknown, meaning no matching has yet occurred, then this tax will be used for calculation. Please note that we always work with the gross amounts we receive from the portals; this means that if you select a reduced tax rate, the tax for beverages might be shown too low.
Standard tax for additional services:
Here you set the tax for, for example, delivery fees or minimum order surcharges. The standard tax rate usually makes sense.
Standard tax on tips:
Here you set the tax for the tip.
Standard tax on donations:
Here you set the tax for the donation option.
Sales tax on tips:
Activating this feature means that tips will be calculated with VAT. Paying VAT on tips is mandatory, especially when tips are paid non-cash (e.g., online or debit card payments), as there is no direct business relationship between employee and customer in these cases.
Use standard tax for in-house sales:
If this is activated, the set default tax will be automatically applied to all items, regardless of the item settings. This is a legal requirement.
For in-house counter sales/table sales:
This option lets you choose how counter/table sales are taxed. If the "Ask Operator" option is enabled, the cashier can choose between in-house or takeaway. The other two options automatically set the tax to 7% in Germany (takeaway) and 19% in Germany (in-house).
Deposit on gifts: When activated, this determines whether a deposit should be charged for gifts.
Deactivate donation: Donations can be deactivated for one or more order entry channels.
Tip levels: Determines which automatic tip levels should be displayed at SIDES Pay terminals. The change will only take effect after the terminals are restarted.
Tax-free tips for employees: When activated, this determines whether tips for employees are treated as tax-free.
Deactivate tipping: Tipping can be deactivated for one or more order entry channels.
Price brackets
Here you can select your predefined price levels. For example, if you have different prices for counter sales than for your delivery, you can select a different price level here. A corresponding price must then be entered for each item within the selected price level. If no price is entered, the system will automatically use the standard price specified in the item.
Delivery and take away settings
In this sub-section you can make all relevant settings regarding delivery and collection.
Minimum time for delivery: Here you enter the minimum delivery time. Depending on the selected value, this determines the delivery times to the end customer. However, the actual delivery time of an order is calculated as the sum of preparation time + delivery time.
Minimum time for preparation/pickup: For an order that is collected, the preparation time is considered the pickup time.
Consider delivery and take away times from START of opening hours NOT on order: If activated, orders can be placed from the start of opening hours. If not activated, orders can only be delivered from the opening time plus the calculated delivery/pickup time. If your store opens at 10:00 AM, the customer can place a pre-order for 10:00 AM, which must then be delivered at 10:00 AM.
Consider delivery time at the END of opening hours NOT on order: If activated, orders can be placed until the end of opening hours. For example, if you are open until 10 PM, the customer can place their order until 10 PM. Production and delivery of the goods will then only take place after 10 PM. If not activated, the order must be able to be delivered by the end of opening hours. If a minimum delivery time of 30 minutes is specified here, the customer can place their order until 9:30 PM in this case.
Buffer for order taking in minutes (take away): Here you can specify how long the customer typically needs to place a pickup order. This time is taken into account when calculating the pre-order.
Buffer for order taking in minutes (delivery): Here you can specify how long the customer typically needs to place a delivery order. This time is taken into account when calculating the pre-order.
Driver time in the store (in seconds): Specify the time the driver spends in the store before starting.
Time required by the customer (in minutes): Enter the time the driver needs to hand over the goods to the customer.
Delivery time meter – green: All orders that can be delivered within this time are displayed in green in your dashboard statistics.
Delivery time meter – yellow: All orders that can be delivered within this time are displayed in yellow in your dashboard statistics.
Delivery time promise: A delivery time promise to the end customer can be defined here. If something is entered here, you guarantee the customer that the order will arrive within this timeframe.
Show the delivery time modal in the order overview in the cash register when a new delivery is received: Activates the display of the delivery time modality in the checkout, so that the delivery time can be adjusted when a new order is received.
Advance orders are printed on delivery: If activated, the invoice & kitchen receipt or adhesive labels will be printed at the time of the pre-order period.
Time in minutes for printing advance orders in advance: This field allows you to specify how many minutes before the desired delivery time the printing should be initiated in order to prepare and deliver the order.
Number of days for orders in advance: Maximum number of days for which the customer can place a pre-order.
Limit pre-orders: Here you can add a limit on the number of orders that customers or employees can place per 15-minute period for a specific timeframe. This applies to the POS system in the admin area, the POS terminal, and the webshop (if one is available). This is intended to alleviate peak times during the day and generally reduce congestion.
For example, if you set a limit of 3 pre-orders per 15-minute order slot (8:00 PM, 8:15 PM, 8:30 PM, etc.) on Mondays from 8:00 PM to 11:00 PM, only 3 customers or employees can place a pre-order for, say, 8:00 PM. Once the limit is reached, the 15-minute order slot will no longer be selectable in the admin POS system or on the POS terminal.
In the webshop, it will simply be hidden. However, the following must be noted: Since some online shops require the (pre-)order time to be set before selecting items and perhaps also before choosing the store where the order will be picked up or delivered, this limit is "overridden" for customers who have already "secured" the 15-minute order slot. Therefore, should either 1. the unlikely event occur that more customers actually secure this slot simultaneously than the "pre-order limit" was set, or 2. one or more customers place two or more orders (consecutively) for this time slot in this store without leaving the store or closing the browser window in between, they can circumvent the limit.
Portal orders must be confirmed/processed upon receipt: This setting specifies that portal orders can only be processed further after confirmation at the checkout.
Take away orders have to be assigned: If activated, a pick-up order must be assigned to a cashier. The receipt will only be printed after the order has been assigned.
Default minimum order value: Here you enter a standard minimum order value. If you have the same minimum order value for all defined delivery areas, you don't need to enter it in the areas themselves, but only once in this field.
Automatic low-quantity surcharge: A small order surcharge is automatically added starting with the first item in the shopping cart. If the specified delivery area has a minimum order value of €20, which is not reached by the customer's order, the difference between the order value and the minimum order value is added so that the customer can still place the order.
Only assign prepared orders: This setting is relevant when using a kitchen monitor. Assigning orders that are not yet fully prepared is then no longer possible in the driver terminal.
Contactless delivery at the door: Activates a selection option for the webshop, allowing end customers to request contactless delivery. Choose whether you want to allow all payments or only online payments.
Maximum number of open orders (for deliveries), until the option of switching off the portal: Here you can set the maximum number of open delivery orders at which a warning will appear at checkout indicating that the delivery portals will be temporarily taken offline.
Include orders for pickup: This setting also includes pickup orders at which a warning will appear at checkout.
Allow different billing address for delivery: If enabled, a different billing address can be entered for deliveries in the new webshop, the new app, and at checkout.
Minimum time for delivery: Here you enter the minimum delivery time. Depending on the selected value, this determines the delivery times to the end customer. However, the actual delivery time of an order is calculated as the sum of preparation time + delivery time.
Minimum time for preparation/pickup: For an order that is collected, the preparation time is considered the pickup time.
Consider delivery and take away times from START of opening hours NOT on order: If activated, orders can be placed from the start of opening hours. If not activated, orders can only be delivered from the opening time plus the calculated delivery/pickup time. If your store opens at 10:00 AM, the customer can place a pre-order for 10:00 AM, which must then be delivered at 10:00 AM.
Consider delivery time at the END of opening hours NOT on order: If activated, orders can be placed until the end of opening hours. For example, if you are open until 10 PM, the customer can place their order until 10 PM. Production and delivery of the goods will then only take place after 10 PM. If not activated, the order must be able to be delivered by the end of opening hours. If a minimum delivery time of 30 minutes is specified here, the customer can place their order until 9:30 PM in this case.
Buffer for order taking in minutes (take away): Here you can specify how long the customer typically needs to place a pickup order. This time is taken into account when calculating the pre-order.
Buffer for order taking in minutes (delivery): Here you can specify how long the customer typically needs to place a delivery order. This time is taken into account when calculating the pre-order.
Driver time in the store (in seconds): Specify the time the driver spends in the store before starting.
Time required by the customer (in minutes): Enter the time the driver needs to hand over the goods to the customer.
Delivery time meter – green: All orders that can be delivered within this time are displayed in green in your dashboard statistics.
Delivery time meter – yellow: All orders that can be delivered within this time are displayed in yellow in your dashboard statistics.
Delivery time promise: A delivery time promise to the end customer can be defined here. If something is entered here, you guarantee the customer that the order will arrive within this timeframe.
Show the delivery time modal in the order overview in the cash register when a new delivery is received: Activates the display of the delivery time modality in the checkout, so that the delivery time can be adjusted when a new order is received.
Advance orders are printed on delivery: If activated, the invoice & kitchen receipt or adhesive labels will be printed at the time of the pre-order period.
Time in minutes for printing advance orders in advance: This field allows you to specify how many minutes before the desired delivery time the printing should be initiated in order to prepare and deliver the order.
Number of days for orders in advance: Maximum number of days for which the customer can place a pre-order.
Limit pre-orders: Here you can add a limit on the number of orders that customers or employees can place per 15-minute period for a specific timeframe. This applies to the POS system in the admin area, the POS terminal, and the webshop (if one is available). This is intended to alleviate peak times during the day and generally reduce congestion.
For example, if you set a limit of 3 pre-orders per 15-minute order slot (8:00 PM, 8:15 PM, 8:30 PM, etc.) on Mondays from 8:00 PM to 11:00 PM, only 3 customers or employees can place a pre-order for, say, 8:00 PM. Once the limit is reached, the 15-minute order slot will no longer be selectable in the admin POS system or on the POS terminal.
In the webshop, it will simply be hidden. However, the following must be noted: Since some online shops require the (pre-)order time to be set before selecting items and perhaps also before choosing the store where the order will be picked up or delivered, this limit is "overridden" for customers who have already "secured" the 15-minute order slot. Therefore, should either 1. the unlikely event occur that more customers actually secure this slot simultaneously than the "pre-order limit" was set, or 2. one or more customers place two or more orders (consecutively) for this time slot in this store without leaving the store or closing the browser window in between, they can circumvent the limit.
Portal orders must be confirmed/processed upon receipt: This setting specifies that portal orders can only be processed further after confirmation at the checkout.
Take away orders have to be assigned: If activated, a pick-up order must be assigned to a cashier. The receipt will only be printed after the order has been assigned.
Default minimum order value: Here you enter a standard minimum order value. If you have the same minimum order value for all defined delivery areas, you don't need to enter it in the areas themselves, but only once in this field.
Automatic low-quantity surcharge: A small order surcharge is automatically added starting with the first item in the shopping cart. If the specified delivery area has a minimum order value of €20, which is not reached by the customer's order, the difference between the order value and the minimum order value is added so that the customer can still place the order.
Only assign prepared orders: This setting is relevant when using a kitchen monitor. Assigning orders that are not yet fully prepared is then no longer possible in the driver terminal.
Contactless delivery at the door: Activates a selection option for the webshop, allowing end customers to request contactless delivery. Choose whether you want to allow all payments or only online payments.
Maximum number of open orders (for deliveries), until the option of switching off the portal: Here you can set the maximum number of open delivery orders at which a warning will appear at checkout indicating that the delivery portals will be temporarily taken offline.
Include orders for pickup: This setting also includes pickup orders at which a warning will appear at checkout.
Allow different billing address for delivery: If enabled, a different billing address can be entered for deliveries in the new webshop, the new app, and at checkout.
Cash journal and cash balances
In this sub-section you can make all relevant settings regarding the cash book and cash register closings.
All payment methods in cash journal: Either all payment methods are entered into the cash book, or only cash payments. If all payment methods are entered, non-cash payments are automatically recorded as withdrawals.
Disclose detailed payment methods in cash journal: If activated, all payment methods are listed separately; otherwise, only cash and non-cash transactions are distinguished.
Strict cash balance: If activated, all tours must be assigned and all drivers must be billed in order to perform a closing procedure.
All employees must be logged out: This message only appears when strict cash register closing is activated. When activated, both the employees at the cash register and those at the driver terminal must be logged out to perform a closing procedure.
Detailed payment method display by output channel: When activated, the payment methods are separated by order output channel on the checkout statement. Here you can choose between different display options.
Cash register account, bank account, revenue account for standard tax rate, revenue account for reduced tax rate, revenue account for tax-free: Here you can enter the appropriate accounts for your internal accounting.
Prefix & suffix for invoice number: Allowed placeholders are: %y% = two-digit year, %Y% = four-digit year, %m% = two-digit month, %z% = day of the year.
Instructions for formatting invoice numbers:
1. Do not use special characters such as umlauts. In particular, if you intend to print barcodes on the invoice for use with the scanner at the driver terminal, you must not use umlauts. 2. Changing prefixes and suffixes will change the sequential invoice numbers. Consult your tax advisor beforehand if necessary.
Reset of invoice numbers: Here you can choose between different options for resetting invoice numbers. If the invoice number is reset at the end of the day, the time of closing is irrelevant. However, closing should then actually be carried out at the end of the day.
Automatically preallocate bank transfer: When activated, the "Bank remittance" field will be automatically pre-populated at the end of the cash register cycle.
DATEV client number: You will receive your DATEV client number from your tax advisor.
DATEV adviser number: The DATEV consultant number is your tax advisor's DATEV ID and you will receive it from him/her.
Length of DATEV real account numbers: The DATEV general ledger account number length is the general ledger or personal account number. The personal account number length may only be one digit longer than the defined general ledger account number length.
Automatic cash register closing: When activated, an automatic cash register closing will be performed. Select which cash registers should have automatic closing enabled and at what time it should occur. The automatic cash register closing will be executed within 10 minutes of the specified time and only works with fully cashless cash registers.
All payment methods in cash journal: Either all payment methods are entered into the cash book, or only cash payments. If all payment methods are entered, non-cash payments are automatically recorded as withdrawals.
Disclose detailed payment methods in cash journal: If activated, all payment methods are listed separately; otherwise, only cash and non-cash transactions are distinguished.
Strict cash balance: If activated, all tours must be assigned and all drivers must be billed in order to perform a closing procedure.
All employees must be logged out: This message only appears when strict cash register closing is activated. When activated, both the employees at the cash register and those at the driver terminal must be logged out to perform a closing procedure.
Detailed payment method display by output channel: When activated, the payment methods are separated by order output channel on the checkout statement. Here you can choose between different display options.
Cash register account, bank account, revenue account for standard tax rate, revenue account for reduced tax rate, revenue account for tax-free: Here you can enter the appropriate accounts for your internal accounting.
Prefix & suffix for invoice number: Allowed placeholders are: %y% = two-digit year, %Y% = four-digit year, %m% = two-digit month, %z% = day of the year.
Instructions for formatting invoice numbers:
1. Do not use special characters such as umlauts. In particular, if you intend to print barcodes on the invoice for use with the scanner at the driver terminal, you must not use umlauts. 2. Changing prefixes and suffixes will change the sequential invoice numbers. Consult your tax advisor beforehand if necessary.
Reset of invoice numbers: Here you can choose between different options for resetting invoice numbers. If the invoice number is reset at the end of the day, the time of closing is irrelevant. However, closing should then actually be carried out at the end of the day.
Automatically preallocate bank transfer: When activated, the "Bank remittance" field will be automatically pre-populated at the end of the cash register cycle.
DATEV client number: You will receive your DATEV client number from your tax advisor.
DATEV adviser number: The DATEV consultant number is your tax advisor's DATEV ID and you will receive it from him/her.
Length of DATEV real account numbers: The DATEV general ledger account number length is the general ledger or personal account number. The personal account number length may only be one digit longer than the defined general ledger account number length.
Automatic cash register closing: When activated, an automatic cash register closing will be performed. Select which cash registers should have automatic closing enabled and at what time it should occur. The automatic cash register closing will be executed within 10 minutes of the specified time and only works with fully cashless cash registers.
Stock and goods management
Activate stock ledger: When activated, stock postings will be recorded and processed during the order process from the time of activation.
Activate warehouse entry for cash desk closure: If activated, stock postings will only be processed at the next cash register closing. The "Activate stock ledger" option must be enabled.
Automatically set items to sold out when they are no longer in stock: For this option to work, the "Stock ledger" option must be enabled and the "Stock ledger at checkout" option must be disabled. Additionally, an inventory count must be performed for all items to determine the current stock level. The system then automatically counts down as the items are sold. Once the stock reaches 0, the item is automatically marked as sold out.
Warehouse valuation method: Select whether the price for products in stock should be the current purchase price from the supplier or an average price based on previous values. If the store settings are configured to use the current purchase price, the system uses the price of the assigned supplier. If
the average price is enabled, the price is calculated as follows: (current stock x current purchase price + price from goods receipt x quantity from goods receipt) / new stock. For multiple suppliers, the store's price is used first; if there are several suppliers, then the first one, and then the centrally set price.
This is irrelevant for the average price, as it uses the price from the goods receipt.
Activate warehouse entry for cash desk closure: If activated, stock postings will only be processed at the next cash register closing. The "Activate stock ledger" option must be enabled.
Automatically set items to sold out when they are no longer in stock: For this option to work, the "Stock ledger" option must be enabled and the "Stock ledger at checkout" option must be disabled. Additionally, an inventory count must be performed for all items to determine the current stock level. The system then automatically counts down as the items are sold. Once the stock reaches 0, the item is automatically marked as sold out.
Warehouse valuation method: Select whether the price for products in stock should be the current purchase price from the supplier or an average price based on previous values. If the store settings are configured to use the current purchase price, the system uses the price of the assigned supplier. If
the average price is enabled, the price is calculated as follows: (current stock x current purchase price + price from goods receipt x quantity from goods receipt) / new stock. For multiple suppliers, the store's price is used first; if there are several suppliers, then the first one, and then the centrally set price.
This is irrelevant for the average price, as it uses the price from the goods receipt.
POS
Remain in commodity group: If activated, the checkout will remain in the selected commodity group after an item has been added to the shopping cart.
Set the entire shopping cart item to free: If activated, entire shopping cart items can be set to free at checkout.
Display online payments in cash register: If activated, you will also have the option to select online payment methods (e.g. Paypal) in the checkout.
Place items from cash register directly into shopping cart: If enabled, the item will be added to the cart immediately, even if toppings can be selected. For mandatory toppings, the topping options will still be displayed.
MOV deactivate-able in POS: If activated, the minimum order value (MOV) check at the end of the checkout process is deactivated. This allows orders below the MOV to be completed. A user right must be configured for your user group to enable this.
Employee login at the cash register for delivery, take away and counter sales: When activated, all employees must also log in to the checkout interface when you want to take an order. After activation, you can see on the payroll reports which employee processed which orders.
Employee login at the cash register for table sales: If activated, all employees must also log in to the POS interface when you want to take a table order. After activation, you can see on the payroll reports which employee processed which orders.
Automatically start time-tracking when employee logs into cash register: When an employee logs in at the checkout, time tracking starts automatically. If there is more than one employee role, a selection will appear. One or both of the employee login options listed above must be activated for this to work.
Automatically log out employee from cash register: Time in seconds, with the "Employee login at the checkout" option enabled, until a logged-in employee is automatically logged out. With the setting "0", the employee is logged out immediately after the order is completed.
Number of days in the order overview that you can go back: Specify the number of days here. Only orders from the last x days will then be displayed at checkout. 0 days to deactivate this setting. Admins can still go back as far as they need.
Set the entire shopping cart item to free: If activated, entire shopping cart items can be set to free at checkout.
Display online payments in cash register: If activated, you will also have the option to select online payment methods (e.g. Paypal) in the checkout.
Place items from cash register directly into shopping cart: If enabled, the item will be added to the cart immediately, even if toppings can be selected. For mandatory toppings, the topping options will still be displayed.
MOV deactivate-able in POS: If activated, the minimum order value (MOV) check at the end of the checkout process is deactivated. This allows orders below the MOV to be completed. A user right must be configured for your user group to enable this.
Employee login at the cash register for delivery, take away and counter sales: When activated, all employees must also log in to the checkout interface when you want to take an order. After activation, you can see on the payroll reports which employee processed which orders.
Employee login at the cash register for table sales: If activated, all employees must also log in to the POS interface when you want to take a table order. After activation, you can see on the payroll reports which employee processed which orders.
Automatically start time-tracking when employee logs into cash register: When an employee logs in at the checkout, time tracking starts automatically. If there is more than one employee role, a selection will appear. One or both of the employee login options listed above must be activated for this to work.
Automatically log out employee from cash register: Time in seconds, with the "Employee login at the checkout" option enabled, until a logged-in employee is automatically logged out. With the setting "0", the employee is logged out immediately after the order is completed.
Number of days in the order overview that you can go back: Specify the number of days here. Only orders from the last x days will then be displayed at checkout. 0 days to deactivate this setting. Admins can still go back as far as they need.
Driver/Employee terminal
Leave map on screen after calculating route: If enabled, the Google Maps map will remain displayed after route calculation.
Registration of the employee without a personnel number: If activated, an employee whose shift is already running can register by simply clicking on their employee entry.
Automatic log out of drivers from driver terminal: Time in seconds until a logged-in employee is automatically logged out at the driver terminal. A setting of "0" disables automatic logout.
Employees can change work times independently at the driver terminal or in the POS: An employee can correct their working hours themselves. In combination with the setting below, this is then possible for all employees. User rights can be assigned.
Employees can be registered at the cash register by other employees: A list of all employees is visible at the checkout, and the current employee can log them in and out. In combination with the above setting, their working hours can also be adjusted. User rights can be assigned.
Select vehicle: If activated, a vehicle must be selected in the driver terminal when the driver logs in.
Driver change: Determines how much change a driver receives at the start of their shift.
Maximum change for drivers: This sets the maximum amount of change a driver is allowed to have. If a driver reaches this amount, they must hand over some money before they can start their next trip.
Registration of the employee without a personnel number: If activated, an employee whose shift is already running can register by simply clicking on their employee entry.
Automatic log out of drivers from driver terminal: Time in seconds until a logged-in employee is automatically logged out at the driver terminal. A setting of "0" disables automatic logout.
Employees can change work times independently at the driver terminal or in the POS: An employee can correct their working hours themselves. In combination with the setting below, this is then possible for all employees. User rights can be assigned.
Employees can be registered at the cash register by other employees: A list of all employees is visible at the checkout, and the current employee can log them in and out. In combination with the above setting, their working hours can also be adjusted. User rights can be assigned.
Select vehicle: If activated, a vehicle must be selected in the driver terminal when the driver logs in.
Driver change: Determines how much change a driver receives at the start of their shift.
Maximum change for drivers: This sets the maximum amount of change a driver is allowed to have. If a driver reaches this amount, they must hand over some money before they can start their next trip.
Disposition/tour management
Activate automatic disposition: When activated, routes will be automatically assigned to the driver. The use of the SIDES Drive driver app is strongly recommended.
Enable cancellation by driver at the front door: When activated, the driver can cancel the order at the doorstep. The use of the SIDES Drive driver app is required.
Deactivate automatic tour start with automatic disposition: When "automatic disposition" is activated, routes can no longer be automatically started for drivers when they leave the inner store perimeter.
Deactivate automatic driver feedback with automatic disposition: When "automatic disposition" is activated, the driver can no longer be automatically checked back in upon returning to the inner store perimeter.
Activate manual assignment of tours in blocks (tour planning only): When enabled, tours can be moved and sorted into blocks. Entire blocks can be blocked so that no new orders are automatically assigned to that block.
Displaying pre-orders in tour planning and the driver terminal: When enabled, pre-orders are displayed in tour planning and the driver terminal before processing. Pre-orders can then be assigned to a tour block.
Distance and time between two deliveries, to recommend a merger into a trip combo: Distance in kilometers and time in minutes. The geographical distance (as the crow flies) is calculated, not the distance traveled by road!
Order 1, Order 2 – these orders are located a certain distance apart. You enter the maximum distance in km to group such orders into a single block (e.g., both orders are 5 km apart). If two orders are within a specific kilometer radius but separated in time (1st order at 12:00 PM, 2nd order at 2:00 PM, but both on the same street), define in this column the maximum time difference between orders for them to be grouped into a single delivery route. If the row remains at 0, the orders are not grouped but displayed as individual delivery routes.
Example:
Order 1 for 12 PM and Order 2 for 2 PM are 2 km apart.
If a value smaller than 1.9 km is entered for the distance, the orders will not be combined because they are too far apart.
If a value greater than or equal to 2 km is entered for the distance, the system checks whether the orders can be delivered together. For "Immediate" orders, the delivery time displayed at checkout is used as the reference time; for pre-orders, the customer's selected pre-order time is used. If a value less than two hours is entered, the orders will not be combined because they are too far apart in time.
Chaining:
If order 1 is 1.6 km apart from order 2 and order 2 is 1.7 km apart from order 3, but order 1 is 2.5 km apart from order 3, then, through chaining, all three orders are combined into one block, even though order 1 and order 3 are more than the set 2 km apart.
Tour block calculation - comparison time between orders: Time specified in minutes. When grouping orders into a route block, orders that fall within the set time are prioritized based on distance.
Tour block calculation - tour block formation with priority in these time periods: If the expected arrival time of an order fits into one of these time periods, only orders whose expected arrival time also fits into this period will be added to this route block. For orders whose expected arrival time does not fit into any of these time periods, route block creation is carried out taking the other settings into account.
Disable same direction to recommend merging into one tour block: Disables the requirement that orders must be in the same direction. If not disabled, a 90-degree angle to the store is used during checks.
Maximum manually assignable number of stops (orders) per tour: Maximum number of stops a driver can make in a tour if the stops are assigned manually. 0 = Unlimited assignable number of stops per tour.
Maximum automatically assigned number of stops (orders) per tour: Maximum number of stops a driver can make in a tour if the tour is automatically scheduled. 0 = Unlimited; all stops that can be grouped according to the parameters above are assigned to the tour.
Maximum weight per tour: Weight specified in kilograms. A weight can be specified per item. A recommended tour block never exceeds the specified weight. 0 if the setting should not be used.
Inner store perimeter: Specified in meters. The inner store perimeter describes a radius in meters around the store within which all drivers are considered "in the store". As soon as a driver leaves this perimeter, this is interpreted as leaving the store. This perimeter should have a relatively small radius, e.g., 50 meters.
Outer store perimeter: Specified in meters. The outer store perimeter describes a radius in meters around the store beyond which a production process in the kitchen should be triggered when a driver enters. A driver returning home can thus initiate the preparation of items a few minutes before their expected arrival. This perimeter should have a significantly larger radius, e.g., 500 meters.
Customer perimeter: Specified in meters. The customer perimeter describes a radius in meters around the customer.
Waiting time for automatic dispatching after manual interaction via route planning: After all orders in tour preparation have been removed from a driver's tour planning, the system waits the specified number of minutes before assigning the driver a new tour via automatic dispatch.
Show message in cash register when tours are automatically assigned to a driver: If enabled, a message appears in the cash register and a sound is played. The cashier must acknowledge the message before the invoice is printed.
Use traffic information for routing: With this setting, current traffic information is taken into account during routing to calculate the optimal route. Caution! This may increase the map service costs.
Optimize waypoints during routing: Waypoints are optimized during routing. Caution! This may increase costs with the map service.
Deliveries must be manually forwarded to external delivery (DaaS): At the cash register, the order must be released for external delivery by staff.
Enable cancellation by driver at the front door: When activated, the driver can cancel the order at the doorstep. The use of the SIDES Drive driver app is required.
Deactivate automatic tour start with automatic disposition: When "automatic disposition" is activated, routes can no longer be automatically started for drivers when they leave the inner store perimeter.
Deactivate automatic driver feedback with automatic disposition: When "automatic disposition" is activated, the driver can no longer be automatically checked back in upon returning to the inner store perimeter.
Activate manual assignment of tours in blocks (tour planning only): When enabled, tours can be moved and sorted into blocks. Entire blocks can be blocked so that no new orders are automatically assigned to that block.
Displaying pre-orders in tour planning and the driver terminal: When enabled, pre-orders are displayed in tour planning and the driver terminal before processing. Pre-orders can then be assigned to a tour block.
Distance and time between two deliveries, to recommend a merger into a trip combo: Distance in kilometers and time in minutes. The geographical distance (as the crow flies) is calculated, not the distance traveled by road!
Order 1, Order 2 – these orders are located a certain distance apart. You enter the maximum distance in km to group such orders into a single block (e.g., both orders are 5 km apart). If two orders are within a specific kilometer radius but separated in time (1st order at 12:00 PM, 2nd order at 2:00 PM, but both on the same street), define in this column the maximum time difference between orders for them to be grouped into a single delivery route. If the row remains at 0, the orders are not grouped but displayed as individual delivery routes.
Example:
Order 1 for 12 PM and Order 2 for 2 PM are 2 km apart.
If a value smaller than 1.9 km is entered for the distance, the orders will not be combined because they are too far apart.
If a value greater than or equal to 2 km is entered for the distance, the system checks whether the orders can be delivered together. For "Immediate" orders, the delivery time displayed at checkout is used as the reference time; for pre-orders, the customer's selected pre-order time is used. If a value less than two hours is entered, the orders will not be combined because they are too far apart in time.
Chaining:
If order 1 is 1.6 km apart from order 2 and order 2 is 1.7 km apart from order 3, but order 1 is 2.5 km apart from order 3, then, through chaining, all three orders are combined into one block, even though order 1 and order 3 are more than the set 2 km apart.
Tour block calculation - comparison time between orders: Time specified in minutes. When grouping orders into a route block, orders that fall within the set time are prioritized based on distance.
Tour block calculation - tour block formation with priority in these time periods: If the expected arrival time of an order fits into one of these time periods, only orders whose expected arrival time also fits into this period will be added to this route block. For orders whose expected arrival time does not fit into any of these time periods, route block creation is carried out taking the other settings into account.
Disable same direction to recommend merging into one tour block: Disables the requirement that orders must be in the same direction. If not disabled, a 90-degree angle to the store is used during checks.
Maximum manually assignable number of stops (orders) per tour: Maximum number of stops a driver can make in a tour if the stops are assigned manually. 0 = Unlimited assignable number of stops per tour.
Maximum automatically assigned number of stops (orders) per tour: Maximum number of stops a driver can make in a tour if the tour is automatically scheduled. 0 = Unlimited; all stops that can be grouped according to the parameters above are assigned to the tour.
Maximum weight per tour: Weight specified in kilograms. A weight can be specified per item. A recommended tour block never exceeds the specified weight. 0 if the setting should not be used.
Inner store perimeter: Specified in meters. The inner store perimeter describes a radius in meters around the store within which all drivers are considered "in the store". As soon as a driver leaves this perimeter, this is interpreted as leaving the store. This perimeter should have a relatively small radius, e.g., 50 meters.
Outer store perimeter: Specified in meters. The outer store perimeter describes a radius in meters around the store beyond which a production process in the kitchen should be triggered when a driver enters. A driver returning home can thus initiate the preparation of items a few minutes before their expected arrival. This perimeter should have a significantly larger radius, e.g., 500 meters.
Customer perimeter: Specified in meters. The customer perimeter describes a radius in meters around the customer.
Waiting time for automatic dispatching after manual interaction via route planning: After all orders in tour preparation have been removed from a driver's tour planning, the system waits the specified number of minutes before assigning the driver a new tour via automatic dispatch.
Show message in cash register when tours are automatically assigned to a driver: If enabled, a message appears in the cash register and a sound is played. The cashier must acknowledge the message before the invoice is printed.
Use traffic information for routing: With this setting, current traffic information is taken into account during routing to calculate the optimal route. Caution! This may increase the map service costs.
Optimize waypoints during routing: Waypoints are optimized during routing. Caution! This may increase costs with the map service.
Deliveries must be manually forwarded to external delivery (DaaS): At the cash register, the order must be released for external delivery by staff.
Working hours and employee payroll
Record automatic break times: If no breaks have been manually entered, employees will be automatically assigned breaks after their shift ends. You can add manual break times using the "Edit break times" button.
Smooth time tracking times: Here are four different options you can choose for smoothing working hours.
Mathematical rounding: Working time is rounded to the nearest quarter hour. For example, if a driver logs in at 3:07 PM, their working time will be logged as 3:00 PM. If they log in at 3:08 PM, 3:15 PM will be logged as their working time. The same applies when logging out.
Strict rounding: Strict rounding always rounds to the employee's disadvantage and is only logged in 15-minute increments. So, if a driver logs in at 3:01 PM, the system logs 3:15 PM as the login time. The system therefore always logs the time to the next 15-minute mark. When logging out, the time is rounded to the last 15-minute mark. So, if the employee logs out at 8:14 PM, the system logs 8:00 PM.
Flexible rounding with tour times and smoothing: Flexible rounding with tour times and smoothing rounds working hours strictly if no tour falls within the quarter-hour to be smoothed, and otherwise in favor of the employee. Thus, the rounding is performed as with the strict rounding described in point 2. If the driver clocks in at 12:01, 12:15 is logged as the time. If the driver clocks out, e.g., at 15:14, 15:00 should therefore be logged as the working time. However, if the driver is still busy delivering a tour (e.g., until 15:12), the time is rounded to the next quarter-hour (15:15).
Strict rounding with exact tour times: Strict rounding with exact tour times always rounds strictly and uses the exact times for tours that begin or end within the smoothing quarter-hour. Therefore, the rounding is performed as described in point 2. The only change is that at the end of a shift, the working time is not rounded to the nearest quarter hour, but rather the exact tour time is logged as working time. So, if the driver reports back from their tour at 12:13 but only logs out at 12:14, 12:13 will be logged.
Driver pay statements: If you employ drivers who are paid per kilometer driven in their own vehicle or receive a fixed amount per trip as a bonus or payment, these amounts can be automatically calculated on the driver's pay statement and recorded as an expense in the cash book. The following settings and data must be entered into the system for this to work.
Store settings
In the store settings, you can activate the "Automatically deduct fare receipts" option. You can also select a cash book template to be used for recording fare receipts in the cash book. If no cash book template is selected, an automatic entry "Fare receipt" will be created. The system will always add the name of the driver in question.
Employee settings
For an employee to receive automatic fare calculations, their earnings must be entered. The fields used to calculate the fare are "per Trip" and "per Kilometer". Earnings are either entered directly under the employee role or in the driver's master data under "Earnings".
Please note that the flat rate "per tour" is always included in the calculation, but the mileage allowance only applies when using your own vehicle.
The registration of drivers at the driver terminal and all related actions remain unaffected by the settings, except for the automatic calculation of fares.
When an employee's shift ends, the calculation is performed automatically and recorded on the driver's statement. Simultaneously, a cash register entry is generated with the payment amount, which can be viewed as an output in the "Cash register transactions" section of the "Cash register info" menu. Cash register entries for driver fare statements are always made in the standard cash register.
Note regarding changes to driver statements: Changing, reactivating, or deleting a driver statement has no effect on the cash book entry. You will need to manually enter any discrepancies.
In the cash register information, you can click on the print icon to access the print preview of a receipt, which you can then have the driver countersign.
The travel expense reports are also listed under "Employee payments".
Note for printing driver statements: There are two placeholders that can be used in the print template:
TIMETRACKING_PAYMENTS_CASH_OVERALL_WITHOUT_DEDUCTIONS contains the total amount paid to the driver without deductions for fares and cash amounts already paid.
TIMETRACKING_PAYMENTS_CASH_OVERALL contains the payout amount including deductions, and thus the actual amount that the driver ultimately receives.
Deduct employee sales automatically: If activated, all staff sales booked in the cash register via the corresponding area will be automatically deducted from the payroll.
Show days without working for employee billing: When activated, unworked days will be inserted with blank lines in the detailed & reduced exports and print files within the employee payrolls.
Driver/picking app
Activate use of the driver/picking app in the cash register and in the driver terminal: When activated, the driver/picking app can be used in the driver terminal and in the POS.
Duration of the binding the rider app: Choose whether the driver app should remain permanently connected to a device or only during the employee's current shift. With permanent connection, the device is permanently linked, so it is recommended that employees use their own smartphones. For shift-only connection, it is recommended to have company-issued smartphones that can be shared between employees.
Display settings in the administration
Dashboard stats gross: When activated, all statistics in the dashboard include VAT.
Other settings
Time that coupons are blocked for: Coupons are blocked when they are added to the shopping cart. This is to prevent coupons from being used multiple times during the checkout process. Enter 0 to deactivate this function and thus the blocking of coupons.
Activate boxes for orders: When activated, boxes can be created during the ordering process to group the order.
Enable cookie binding for employees in the POS: If enabled, an authentication cookie must be set so that other employees can log in to the cash register and the driver terminal. This is to prevent employees from logging into the system outside of their workstations.
Topping credit / topping exchange: Here you can choose between 3 different options. You can find out how these options can be used in the Topping exchange chapter.
Description for topping credit: In this field, enter a suitable label for the credit generated by the topping exchange.
Activate boxes for orders: When activated, boxes can be created during the ordering process to group the order.
Enable cookie binding for employees in the POS: If enabled, an authentication cookie must be set so that other employees can log in to the cash register and the driver terminal. This is to prevent employees from logging into the system outside of their workstations.
Topping credit / topping exchange: Here you can choose between 3 different options. You can find out how these options can be used in the Topping exchange chapter.
Description for topping credit: In this field, enter a suitable label for the credit generated by the topping exchange.
Kitchen manager
Self-service terminal: Orders are only displayed on the kitchen
manager and the kitchen receipt is printed once they have been paid and
have an invoice number: Self-service terminal orders that only receive an invoice number after processing at the POS (POS: Order overview > "Take out waiting for pick up" tab > View/open order and then "Print and settle"/"edit" and "complete"/"Complete terminal payment") are only displayed and printed (kitchen receipt) in the kitchen manager once the invoice number has been generated.
Show orders on the kitchen manager per box: When activated, orders in the kitchen manager are displayed separately by box (meal course).
Display orders on the customer monitor as finished only when the items have been marked as packed at the packing station: If activated, orders on the customer monitor will only be displayed as complete when all items at the packing station have been marked as packed.
Background image for the customer monitor in the kitchen manager: Upload an image that will be displayed as the background of the kitchen manager. This could be your logo, for example. We recommend a format of 1920×1080.
Background and font color: Here you can set the background and font colors of the customer monitor for open and completed orders as well as for the food greeting box.
Oven time in hh:mm:ss: You can configure a workflow to add this oven time. This time is then added to the time recorded in the kitchen manager and displayed in the statistics. The time is not used in the kitchen manager itself, only in the statistics.
Show orders on the kitchen manager per box: When activated, orders in the kitchen manager are displayed separately by box (meal course).
Display orders on the customer monitor as finished only when the items have been marked as packed at the packing station: If activated, orders on the customer monitor will only be displayed as complete when all items at the packing station have been marked as packed.
Background image for the customer monitor in the kitchen manager: Upload an image that will be displayed as the background of the kitchen manager. This could be your logo, for example. We recommend a format of 1920×1080.
Background and font color: Here you can set the background and font colors of the customer monitor for open and completed orders as well as for the food greeting box.
Oven time in hh:mm:ss: You can configure a workflow to add this oven time. This time is then added to the time recorded in the kitchen manager and displayed in the statistics. The time is not used in the kitchen manager itself, only in the statistics.
Payment type
Our point-of-sale system offers a selection of payment methods right from the start. However, if a crucial payment method is missing, you can inquire with various departments or contacts beforehand to see if it's possible to integrate an additional payment method into our system.
Furthermore, for almost every payment method, you can choose whether your drivers should be able to change the payment method in the terminal and in the order overview.
Furthermore, for almost every payment method, you can choose whether your drivers should be able to change the payment method in the terminal and in the order overview.
Opening hours
In the store settings, you'll find a tab called "Opening hours". This is where you enter your regular opening hours. If you're also closed during the day for a certain period, you can specify a time when online orders cannot be accepted. For example, if you're normally open from 8 a.m. to 11 p.m., but have a break from 3 p.m. to 5 p.m., your opening hours will be displayed as follows.
For example, if you are open until 2 a.m. on both Saturday and Sunday of the weekend, the opening hours must be stated as follows.
Therefore, you must define the closing times for Friday and Saturday nights and keep the store open all day on Saturday and Sunday.
Closing day
For example, if a public holiday is approaching, you can also specify complete closure days below the opening hours. If the store should be unavailable for the entire day, specify the closure day as follows:
If you are only open for a certain period on a public holiday or day off, the day needs to be set up slightly differently. For example, if you are only open from 3 pm to 5 pm, the closing day must be defined as follows:
Automatic rescheduling of an online order (for franchise customers) .
Should one of your stores be closed and you want orders from the webshop, app, and portal to be automatically transferred to another store, we'll explain how this works.
In the store settings, under the "Opening hours" tab at the top, you can select the store to which online orders should be automatically transferred. Online orders include portal, webshop, and app orders. It's not possible to transfer orders to multiple stores.
Store A is closed, and you want to transfer its orders to Store B. Before doing this, please ensure that the delivery area of the closed Store A is configured in Store B.
It's important that you check the box for "Requires confirmation".
This ensures that orders taken or processed by phone in Store B are also recorded by the system.
For example, if you are open until 2 a.m. on both Saturday and Sunday of the weekend, the opening hours must be stated as follows.
Therefore, you must define the closing times for Friday and Saturday nights and keep the store open all day on Saturday and Sunday.
Closing day
For example, if a public holiday is approaching, you can also specify complete closure days below the opening hours. If the store should be unavailable for the entire day, specify the closure day as follows:
If you are only open for a certain period on a public holiday or day off, the day needs to be set up slightly differently. For example, if you are only open from 3 pm to 5 pm, the closing day must be defined as follows:
Automatic rescheduling of an online order (for franchise customers) .
Should one of your stores be closed and you want orders from the webshop, app, and portal to be automatically transferred to another store, we'll explain how this works.
In the store settings, under the "Opening hours" tab at the top, you can select the store to which online orders should be automatically transferred. Online orders include portal, webshop, and app orders. It's not possible to transfer orders to multiple stores.
Store A is closed, and you want to transfer its orders to Store B. Before doing this, please ensure that the delivery area of the closed Store A is configured in Store B.
It's important that you check the box for "Requires confirmation".
This ensures that orders taken or processed by phone in Store B are also recorded by the system.
Here you configure most/basic settings for all printing.
Further settings can be found in the admin panel under the "Hardware" category, especially in the "Printer" and "Print templates" subcategories.
Further settings can be found in the admin panel under the "Hardware" category, especially in the "Printer" and "Print templates" subcategories.
Statistics
Send daily closing report
The daily closing report will be sent to the email address registered in your "Partner account". Here you can decide whether or not the report should be sent at all. Furthermore, you can define the information that the daily closing report should contain.
To fully utilize the statistics on your company's "productivity", you can also enter your target and required average values here.
The daily closing report will be sent to the email address registered in your "Partner account". Here you can decide whether or not the report should be sent at all. Furthermore, you can define the information that the daily closing report should contain.
To fully utilize the statistics on your company's "productivity", you can also enter your target and required average values here.
Imprint/Data Protection/Flyer/T&C
1. Full legal notice
The complete legal notice and owner information must not only be listed on your own website and/or webshop – according to § 5a para. 3 no. 2 UWG (in Germany), this is also mandatory on a menu.
What information must a complete legal notice contain?
– Company address
– Contact information such as a telephone number
– Legal form of the company
– Registereintrag (+ USt-ID)
– Details of the owner (full first and last name)
Your website/shop must (additionally) include the following information:
– Identification and linking of the supervisory authority
– A link to the EU's dispute resolution platform
Creating a complete legal notice (Impressum) can be difficult. If in doubt, ask a lawyer to check the information in the legal notice. The website eRecht24 (in Germany) also provides helpful information and templates, such as the legal notice generator.
2. Data privacy statement
At least as important as the complete legal notice is – at least in online media – the privacy policy. In offline media, a link to the privacy policy is currently sufficient.
The privacy policy serves to inform consumers – i.e., guests of your website/shop – about whether, to what extent and for what purpose your personal data is collected and stored.
This information can be particularly extensive when operating an online shop. Due to order processing, collaborations with payment providers and newsletter services, and the use of analytics tools, a great deal of information is generated that is stored by the user and about which they must be informed – before using the site (for example, through so-called cookie blockers).
Therefore, be sure to seek legal support to create a legally compliant privacy policy. We'd be happy to provide you with information on the interfaces or analytics tools used.
The complete legal notice and owner information must not only be listed on your own website and/or webshop – according to § 5a para. 3 no. 2 UWG (in Germany), this is also mandatory on a menu.
What information must a complete legal notice contain?
– Company address
– Contact information such as a telephone number
– Legal form of the company
– Registereintrag (+ USt-ID)
– Details of the owner (full first and last name)
Your website/shop must (additionally) include the following information:
– Identification and linking of the supervisory authority
– A link to the EU's dispute resolution platform
Creating a complete legal notice (Impressum) can be difficult. If in doubt, ask a lawyer to check the information in the legal notice. The website eRecht24 (in Germany) also provides helpful information and templates, such as the legal notice generator.
2. Data privacy statement
At least as important as the complete legal notice is – at least in online media – the privacy policy. In offline media, a link to the privacy policy is currently sufficient.
The privacy policy serves to inform consumers – i.e., guests of your website/shop – about whether, to what extent and for what purpose your personal data is collected and stored.
This information can be particularly extensive when operating an online shop. Due to order processing, collaborations with payment providers and newsletter services, and the use of analytics tools, a great deal of information is generated that is stored by the user and about which they must be informed – before using the site (for example, through so-called cookie blockers).
Therefore, be sure to seek legal support to create a legally compliant privacy policy. We'd be happy to provide you with information on the interfaces or analytics tools used.
Cash registers
Here you configure/set the cash registers.
Mails
If you have different mailboxes with your provider, you can enter the different addresses for sending emails from the POS system here.
Self-service terminal
If you are interested in our self-service terminal, please feel free to contact us at support@get-sides.de. Once we have activated this feature for you, you can configure the terminal to return to the home screen after a certain number of seconds of inactivity. You can then enter a greeting and closing message for the customer in the fields below.
External services
Just like in the "Global store settings", it may also be necessary here (!) to enter keys and data for certain services/functions of external software/providers.
In addition to the "same" (for explanation or key settings, please contact our SIDES support), (Google) API key settings, there are also two other services that you might want to consider if you use or want to use their features. These are:
- API key for map services
- API key for map services in mobile apps
- API key for weather services
- API key for external return options
In addition to the "same" (for explanation or key settings, please contact our SIDES support), (Google) API key settings, there are also two other services that you might want to consider if you use or want to use their features. These are:
- API key for map services
- API key for map services in mobile apps
- API key for weather services
- API key for external return options
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