Basic setup step by step

In short

This article lists every step of the basic setup: who does it, where the guide is and how to check that it works. Work through the table from top to bottom.

Applies to: All new SIDES customers. Steps that apply only in Germany, only if you deliver or only if you take phone orders are marked.

Last checked: 22.10.2026

Contents – click a topic to jump straight to it

1. Key rules

2. The steps

3. If this doesn't help

4. Related articles

The key rules at a glance

Start with your technology and finish every step that applies to you before you take real orders.
You need at least one Windows PC running SOCP Cloud Printing: it sends the orders to your printers. A tablet on its own is not enough.
Complete the verification with Stripe. Until it is complete, you can't take payments with SIDES Pay.
Only create the tills you need: every additional till costs extra, and a till you have created currently can't be deactivated. Germany only: register every new till with the tax office within 30 days.

The steps at a glance

We create your customer account and store and import your menu. You do most of the nine steps below yourself. Test your login first, and after the import check your menu and prices.

Step	Who	Guide	How to check
1. Technology: Windows PC with Windows 11 or later, Google Chrome, internet, receipt printer	You	System requirements, Checklist before you start Watch the video (1:10)	Chrome is up to date, the receipt printer is connected and switched on.
2. Connect your printer: install SOCP Cloud Printing, add the printer in the admin area	You	Install SOCP Cloud Printing, Printers	A test print from Hardware > Printer comes out of the receipt printer.
3. Till and TSE: check or create your till; Germany only: activate the TSE and register the till with the tax office	You	Set up your till and TSE in Germany	Your till is set up. Germany only: Signature service provider shows active and the till is registered via ELSTER.
4. SIDES Pay: create your merchant account, complete the Stripe verification, connect the terminal	You; we set up your conditions	Set up and activate SIDES Pay Watch the video (1:03)	Current verification status under SIDES Pay > Merchant account settings shows nothing outstanding.
5. Google API key: create it and enter it for every store: the WebshopKey under Public browser API key for webshop/app and Browser API key for admin / POS, the ServerKey under Server API key	You	Google API key generation Watch the video (1:10)	Under Store management > Stores > Edit > External services > API key for map services, all three fields in the GOOGLE row are filled in.
6. Delivery areas: only if you deliver. We set up areas by postcode or as a radius during the initial setup if you give them to us; you draw areas on the map yourself	We: postcodes, radii; you: areas drawn on the map	Delivery areas	Under Store management > Stores, none of your delivery areas (pin icon) is greyed out.
7. Delivery platforms: only if you use them	Lieferando or Thuisbezorgd: you; Wolt, Uber Eats: we do, tell Sid	Connect delivery platforms to SIDES	The account shows Valid and the test order arrives on the till. Wolt, Uber Eats: Sid tells you the status.
8. Caller ID (SOTA): only if you take phone orders	You	Install SOTA, Connect SOTA to your phone line Watch the video (1:01)	The test in the SOTA program shows the test number at the bottom of your till.
9. Staff and drivers: add your employees and choose their store and role under Stores, in which the employee can work; vehicles if you deliver yourself. We set up the four standard roles (kitchen, till, driver and shift manager) during the initial setup	You; the roles: we	Employees, Employee roles, Driver terminal, Vehicles	An employee logs in on the till under Driver terminal with their personnel number; a driver also picks a vehicle there.

If this doesn't help

Ask Sid in the admin area. So that Sid can help you quickly, please include:

your customer number
the name of your restaurant
which step you're stuck on
what you tried and the exact message

How your SIDES onboarding works: every phase and who does what
Set up your booked modules: more modules, depending on your package
Checklist for your go-live: once every step is done

Also searched as: Basic setup, Initial setup, Basic configuration, What do I need to set up, Printer setup, Google API key, Delivery areas, Caller ID, Phone number recognition, Add employees, Add drivers