Frequently asked questions
How do I manually adjust the price of an item at the POS?
Quick solution There are two ways to manually adjust prices at the POS: via a "Free price" item or by editing an existing item in the cart. Option 1: Create an item with an adjustable price In the SIDES Administration, go to Item management > Item > ...
How do I update my phone number, email address or company details on the webshop?
Quick solution You can manage your contact details, such as phone number and email address, in the store settings under the legal information section. Steps: In the SIDES Administration, go to Store management > Stores. Click the Edit (pencil) icon ...
How do I determine how many days in advance customers can pre-order?
Quick solution You can set how many days into the future customers can place an order in your webshop. Steps: In the SIDES Administration, go to Store management > Stores > Edit. Navigate to the Settings tab and select the "Delivery and take away ...
How do I set up staff sales and adjust the prices?
Quick solution Staff sales work via a separate sales channel. You can create a specific Pricing category for this, so that staff automatically pay a lower price at the POS. Step 1: Create a pricing category for staff Go to Item management > Item ...
How do I activate group orders (shared shopping cart) for my webshop?
Quick solution With the Group orders feature, customers can collaborate on a single order by sharing a unique link or code. This is ideal for office groups or friends who want to order together. Important requirement: This feature is exclusively ...
How do I make a product only visible at the POS and not online?
Quick solution Product visibility is determined by the Commodity group it belongs to. By creating a specific commodity group for your POS items, you can hide them from the webshop. Step 1: Create a 'POS-only' commodity group In the SIDES ...
How do I change my opening hours?
Quick solution Adjust your opening hours via the store settings in the SIDES Administration. Steps: In the SIDES Administration, go to Store management > Stores. Click the Edit (pencil) icon next to the relevant store. Go to the "Opening hours" tab. ...
SOTA Update 2026
SOTA (Caller ID Recognition) The “SOTA SSL certificate” has been renewed. This article explains how you can implement it quickly and easily. There is fundamentally no security risk in the communication from your computer or browser. By installing the ...
How do I limit the number of incoming orders per timeframe?
Short solution Set a Time interval and a Maximum number of orders in the settings to spread the workload in the kitchen. Steps: Log in to the SIDES Admin and go to Store management > Stores. Click on the blue Webshop settings. Adjust the "Time ...
How do I manage payment options (such as cash) for my POS or Webshop?
Short solution Payment methods have fixed settings per channel. To change a payment option (such as cash), activate or deactivate the specific variant that matches your channels. Steps: Log in to the SIDES Admin and go to Store management > Stores. ...
SOCP Update
This guide describes step by step how to install SimplyDelivery Cloud Print (SOCP) on a Windows computer. The installation is required to ensure that orders are correctly transmitted to the connected printers. 1. Dashboard Log in to SIDES Admin and ...
Update for You – Summary of Today’s Cloudflare Incident
Hi, we want to update you regarding the Cloudflare outage that affected our system earlier today. What happened: On 18 November 2025, Cloudflare reported a global network issue affecting many online services. The disruptions started around 11:48 UTC, ...
SIDES Pay Changes to the WisePad 3 Bluetooth Pairing Process
Stripe is updating the Bluetooth pairing process for WisePad 3 card readers starting October 13, 2025, to enhance security and comply with new EU regulations. Beginning in October 2025, Stripe will use a numeric comparison method for Bluetooth ...
PayPal: Scheduled Maintenance on 09.10.2025
PayPal will perform a routine system maintenance on October 9th, 2025, during which brief interruptions or errors may occur. Details: Date: Thursday, October 9th, 2025 Time: Maintenance to be completed by 12:00 AM PT (≈ 09:00 AM CET) Possible Impact ...
How do I create a new item?
Please note that this FAQ is using the new navigation. Want to learn more? Click here! Short answer Open “Add Item”, fill in the required fields (number, name, product group, price) and click “Save”. Steps Log in to SIDES Administration and select ...
In the POS with an iPad, the on-screen keyboard constantly appears as soon as something is entered. How can I prevent this?
In the POS with an iPad, the on-screen keyboard appears constantly as soon as something is entered. This behavior can be adjusted in the local settings of the POS. To do this, proceed as follows: Tap on the "Settings" gear icon in the POS. Activate ...
How can I change my invoice number?
What A setting can be made to change an invoice number or the start or end of the invoice number. Where Admin: Store > Stores > Edit > Settings > Cash journal and cash balances. Log in to the Admin and go to the category "Store" > to the category ...
Why can't employees log on or off or assign tours in the driver terminal?
This may be because the time on your PC does not match the actual time. We call up the server time in our POS system when logging in and out. If this is not identical to the time on your PC, our system will not allow any tours, as otherwise the time ...
Invoices for pre-orders should only be printed on the day of production - how can I achieve this?
To ensure that invoices, kitchen receipts or adhesive labels for pre-orders are only printed shortly before preparation or production, you can set specific print parameters in the store settings. Here are detailed instructions: Navigate to Stores > ...
Why don't the buttons etc. have the same color as you can read in the manual articles or see in the pictures?
If the colors of the buttons or elements in your system do not match those shown in our manual or in the sample images, this is because the design has been adapted to your individual wishes. What does this mean? Each user account in our system can be ...
What happens if my internet goes down?
If your internet goes down, there's no need to worry - we'll give you two viable alternatives to keep your business running smoothly. Although we can't control the stability of your internet provider, there are several ways to minimize downtime: ...
I would like to add new images - what are the standard sizes?
Here is a list, each given in width x height Commodity group images: 2000 x 500 px (72dpi) App start image: 640 x 720 px (72dpi) Favicon: 16 x 16 px Product image: 500 x 350 px (72dpi) Logo for receipt printing: at least 250 x 250 px (72dpi) (but can ...
Usage of the customer portal
What Welcome to the SIDES customer portal! With this guide we would like to give you a simple overview of how you can manage your profile and make payments. 1. Access to the customer portal Receive email: You have received a link to the SIDES ...
How do I make a cashbook/DATEV export for my tax advisor?
The cashbook exports can be created under Admin: Accounting > Cashbook > Export as > e.g. "DATEV format". For example, the "DATEV format" exports a DATEV-compatible CSV format that can be read into DATEV. The "Export as" button is only displayed if ...
Google API key - meaning/entry
What The Google Maps API key is used in the Admin/POS/Webshop/App for various purposes, such as map integration, address search, geolocation for deliveries, address checks, traffic and route optimizations in the driver terminal, route assignments for ...
Uber Eats
What By integrating the Uber Eats delivery portal, orders are automatically transferred to the POS system, eliminating the need for manual entry. Where Admin: Store > Stores > Access data delivery portal. Before you can use Uber Eats, we need to set ...
How do I find my UDID from an iOS device (Mac/Win)?
Here you can find instructions on how to find out the UDID of an iOS device. Windows The UDID cannot be found out directly on the iPhone. You need a computer with iTunes. Connect your iOS device via USB cable to your computer and start iTunes. Click ...
Which hardware is needed?
Here you can find our recommendations: https://support.simplydelivery.de/portal/en/kb/articles/basics
Q: The driver app does not show the location of the driver. What can I do?
To resolve the issue, please follow these steps: Log out the driver: Log the driver out of the app. Restart the phone: Restart the device to fix any potential connection or software issues. Log the driver back in: After the restart, log the driver ...